I just read an interesting news article from ZDNet UK this morning. Apparently, Orange UK has temporarily stopped selling Research in Motion’s much anticipated Blackberry Bold. The cause? Unspecified 3-G related problems on the handset. This happened last Friday, but will hopefully resume sales when a software fix becomes available.
A statement from Orange stated that: “Orange UK is committed to providing the BlackBerry Bold to its customers in the U.K.; however, Orange UK and (BlackBerry manufacturer) RIM are currently working on providing a maintenance release of software to address some reported 3G-related concerns.”
The said 3-G problem has been limited to UK Orange customers only so its possible that this is an isolated incident. Its also comforting to know that Orange UK and RIM are taking customer’s concern seriously and felt that they need to address this issue first before selling more handsets. Even more surprising is that Orange UK and RIM apologized to customers for any inconvenience and they expect to provide a software maintenance release soon. This is surprisingly a better response to, say Apple, with its iPhone 3G issues.