ISP’s agree new rules on speed

December 5, 2008

Consumers looking for a new internet service provider will be able to check the connection speeds of ISPs with the knowledge that there is now an industry code of practice, which most of the main broadband providers have signed up to.

The features of the code of practice are that ISPs should:

give an accurate estimate of the maximum speed that the customer’s line can support;

give reasons as to why some lines get slower speeds and offer solutions which could solve these issues;

offer to downgrade a customer at no cost, should their connection speed be lower than the original estimate.

For any consumer who is interested in this code of practice, a visit to the Ofcom website will reveal if their ISP has signed up to it, and could help them choose which service is better for them.


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