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April 15, 2009

A quarter of broadband users warned on usage


by David Allen

In a recent survey by ISPreview it was found that around a quarter of broadband users have been warned by their internet service provider about their usage of the service.

It was also found that around forty five percent of broadband users would consider switching their provider if they received such as warning, with only around thirteen per cent saying that they definitely would not switch.

The problem for customers is that they are being bombarded with offers from ISPs, most of which offer unlimited broadband and to the average person unlimited actually means just that.

However, clearly in the world of the internet service provider unlimited means limited at certain levels. This is confusing for customers.

The iPlayer from the BBC, Xbox Live, YouTube and other applications are all heavy users of bandwidth and excessive use can soon lead the customer into trouble.

Story link: A quarter of broadband users warned on usage


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