Customer satisfaction surveys are great for the consumer, but companies may see them as a pain, especially if they are one of the worst internet service providers in the UK as voted by their customers.
However, there is no such worry for O2 as the ISP’s customers voted it top in six of the key satisfaction categories, including that of best overall provider, in a survey by the broadband comparison site broadbandchoices.com
Overall – Very/Fairly Satisfied
3. Sky Broadband
4. Virgin Media
6. Tiscali UK
7. BT Broadband
10. AOL Broadband
An interesting figure that came out of the survey is that fifty three per cent of those asked stated that they are considering switching their broadband supplier within the next six months.