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June 9, 2009

Fasthosts’ customers without email


by David Allen

Over the weekend, customers of the internet service provider Fasthosts were left without any email service.

The service went offline on Friday, and for a small number of customers the problem lasted several days, although the exact length of time that the service was down for is not yet known.

To make matters worse for the users of Fasthosts, it is believed that customer services were also unavailable.

This was despite the fact that the firm recently closed down its customer services department in the UK to relocate it to Romania and the Philippines in order to save money.

There has not been any word from Fasthosts over this matter and the reason for the loss of the email service has not yet been revealed.

UPDATE: Fasthosts comments:

“On Friday we experienced a technical issue with one of our Email Filers which caused a number of customer email accounts to be taken off-line for around 45 minutes.

Upon reactivating the affected accounts, whilst the vast majority were brought online normally, a small number (less than 100 customers) remained off-line due to a corrupt system file upon each.

These customers have been assisted by our technical support team on an individual basis.

No email has been lost as a result of the outage, it has been retained and re-delivered accordingly.

Any customers still experiencing email issues should contact our technical support team. We apologise unreservedly to the very small number of Fasthosts email customers affected for any inconvenience as a result of this issue.”

Story link: Fasthosts’ customers without email


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