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July 6, 2009

Sky + HD EPG rollout on schedule


by David Allen

The roll out of the new electronic programme guide (EPG) for customers of Sky+ HD is going well and is on schedule, according to the satellite broadcaster.

However, Sky has mentioned that there is still some additional and planned development work being sent over to the owners of Samsung and Amstrad set top boxes.

This rollout is taking some time to complete, considering that the work started back in March when the owners of Thompson set top boxes received their update.

Most of the Pace and Thompson set top boxes have been upgraded now, but there are still thousands customers of Sky who are wondering when their equipment will be getting the upgrade.

According to Sky, it is rolling the service out to long standing customers first.

The new Sky+ HD TV Guide has been seen as a success by those customers who have been lucky enough to receive the upgrade, which is probably why those users without want to know why.

Story link: Sky + HD EPG rollout on schedule


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3 Comments »
  1. If the roll out is going to schedule……. what is the schedule?

    I’ve been with sky for 6 years now. I guess i’m not a long standing customer then…..

    Comment by Chris — July 16, 2009 @ 11:04 pm

  2. i have been a sky customer since the start of sky sports - years.

    i ordered an hd upgrade from sky+ which took weeks, yet the installation took 10 mins

    so was disappointed to receive a new amstrad box and still have the old epg, which means i cannot add the itv-hd channel.

    bit miffed

    Comment by martyn elmy — July 20, 2009 @ 2:05 pm

  3. I’ve been with sky for 15 years & I’m still waiting! The rollout is being done by manufacturer. I’ve got a Samsung box, which I’m led to believe will be one of the last to upgrade.

    Comment by Andy — July 20, 2009 @ 2:54 pm

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