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July 7, 2009

BT charges £25 broadband cancellation fee


by David Allen

Any customer who tries to leave BT broadband and go to another internet service provider without requesting a MAC code first will find that they will be charged £25.

It will make no difference if they are out of the original contract period either and customers tempted by deals that only have a few days to run will still have to apply for a MAC and wait for it to be issued before attempting to leave BT.

In fact this is nothing new in the industry as there are plenty of ISPs that apply charges such as these when a customer tries to leave, although this mainly occurs when the customer is still within the original contract period.

This charge will not be applied for customers who are moving home to an area where a similar service cannot be provided.

Story link: BT charges £25 broadband cancellation fee


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