ShoreTel announced yesterday that it has reached an agreement with IBM that will allow the IP phone system provider to deliver unified communications to small businesses, along with other specially tailored perks.
Included in the unified communications package is the ability to present one uniform phone number to IP phone receivers, regardless of which line a call is placed from, the allowance of IP instant messaging, and a VoIP telephony integrated system.
The new unified communications package will also allow ShoreTel to offer the Lotus Foundation’s Reach to SMBs without an enterprise administrator, which will make the offering more cost effective for smaller to mid seized businesses.
The solution will also increase the scalability and reliability of IP phone service within a company, while also freeing businesses from upgrade requirements and other vendor lock in requirements.
Companies which purchase the solution can also cut costs when it comes to IT staff, since they can plug into the Lotus Foundations appliance which offers autonomic management capabilities and a full customer service staff trained to solve traditional IT problems with the software.
The announcement of the new product comes at a good time for ShoreTel, which was recently ranked with top scores by consumers in the VendorRate industry magazine.
ShoreTel received high marks, while customer satisfaction scores for Microsoft took a nose dive in the Q2 of 2009.
IBM was also a top vendor scoring slightly above Shoretel by four marks.
Other surprising results of the survey saw GovConnection place high for the fourth quarter in a row while Verizon Communications got the lowest vendor score.