BT annoying ISPs with fault investigation charges

August 4, 2009

Nobody expects any business to provide services for nothing.

However, it seems that the telecom and broadband provider, BT Wholesale, has been annoying several internet service providers over the charges it makes for special fault investigations (SFI).

At the moment, once the SFI issue has been cleared, then BT can charge for it, but there are new plans which could mean more charges and therefore these could eventually be passed onto the consumer to pay.

The problem is between the ISPs and BT, but indirectly this will affect the end user, either in charges or technical issues with the service that they are receiving.

According to BT, it does not charge or behave in an unfair manner and is constantly improving the broadband network and investing in tools that can simplify the entire system.


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