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August 4, 2009

The case of the exploding iPod

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by Alan Harten

The case of the exploding iPod
Apple attempted to keep the story of an Ipod Touch that burst into flames under wraps, by offering the family of the child who owned the flaming iPod a full refund only if they agreed to sign a settlement form that forbade them to talk about the settlement.

The iPod Touch is said to have caught fire after it was dropped on the floor by Ken Stanborough, the father of 11 year old Ellie.

He stated that he dropped it on the floor, after which it appeared to be overheated and started hissing, so he tossed it outside at which point there was a ball of smoke and the iPod flew ten feet into the air.

The iPod was purchased from Argos who was contacted by Apple about the refund procedure in the incident.

Stanborough was finally able to speak to an Apple executive who sent him a letter stating Apple was not liable for the fire damage but that the company would offer a £162 refund for the iPod touch.

Stanborough commented in an interview with The Times that he did not appreciate the terms of the refund and felt that a lifetime legal agreement in exchange for a refund and the possibility of a future litigation battle was appalling.

He also stated that this was especially true given they only asked for a refund and not for compensation for any damages sustained when the iPod burst into flames.

Apple stated that it not looked at the iPod and thus was not able to comment on the claims.

Story link: The case of the exploding iPod

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