London charity chooses Swyx for UC

August 7, 2009

A London-based charity has chosen Swyx for its new unified communications (UC) system.

Age Concern Westminster (ACW) will use SwyxWare UC to provide the charity’s 3,000 clients with better access to its 19 full-time staff and 200 volunteers.

The UC system will integrate directly with ACW’s client database, and will let staff know exactly who is calling, including name and any disabilities or health issues.

ACW said it chose Swyx to bring its outdated telephone system into the 21st century, and to make its staff and volunteers more accessible.

“The age of the system was a factor, but the real catalyst for change was our desire to make all of our services, staff and volunteers more accessible to our elderly clients,” said Alex Dalton, operations manager at the charity.

“To do this we wanted to integrate our voice and data systems into a new CRM system that would manage over 4,000 contacts including clients, volunteers, home service users and club members.”

He added that Swyx was “by far the best” solution out of those reviewed by ACW.

“Charities such as ourselves are not in a position to replace our systems every five years, we need longevity; as an integrated software solution this is exactly what Swyx delivers,” Dalton said.


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