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October 16, 2009

Broadband users spend £6 Million on help

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by David Allen

It has been found that UK broadband subscribers spent nearly £6 million on their internet service providers’ help lines, in order to sort an issue out.

According to research from the comparison site uswitch.com, over fifty five per cent of those subscribers who call the help lines are satisfied with the technical support given by their ISP.

The research showed that over sixteen million calls are made to technical help lines every year and the average length of the call is seventeen minutes.

However, over a third of callers are being charged more than 10p per minute, hence the amount of money spent.

Yet customers have little choice, if there is an issue with their broadband then they have to call the ISP up.

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