Humax will fix Freeview set top boxes


November 6, 2009

It is over a month since the infamous digital retune took place and for most owners of Freeview set top boxes the whole experience went off without a hitch.

However, for some owners of Humax set top boxes the retune has meant a poor quality of service or in some cases no digital TV service at all.

Finally, the company has decided to do something about this issue and provided that the set top box is still within its two warranty period.

Humax have stated that they will replace or repair any set top box that is faulty, although the company also stated that they are not aware of any issues occurring to the equipment following the digital TV retune.

The company has suggested that viewers check the Freeview Postcode page and if it says that they should be getting Freeview, and then the Humax engineers will sort the set top box out for them.






 

Comments in chronological order (1 comment)

  1. KC says:

    Well I thought my 2.5 years old Humax 9200T was going on the blink and so bought a new 9200T 7 days ago to replace it, guess what, exactly the same problems on the new one ( slow remote/freezing up etc etc )…so Humax certainly are not up to speed with correcting this fault. I’ve asked for a refund..just awaiting their reply now.
    Sorry Humax, simply not good enough service :-(

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