Outage could mean compensation for VM customers


December 8, 2009

When it comes to getting compensation from a service provider it can sometimes be a pain and hardly ever makes up for the inconvenience that the user has experienced.

But it looks like the cable TV provider, Virgin Media, will be dishing out some cash in compensation for the recent outage in the Midlands that affected thousands of homes.

According to Virgin Media, it may offer compensation because the outage was the fault of the company, however any refund will be considered by the firm on a case-by-case basis.

Thousands of households were left without any cable TV services for over twenty four hours and there are places where the issue still exists.

The problem occurred following a router failure brought on by a power cut.






 

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