O2 puts limit on unlimited packages


May 27, 2010

Consumers looking for true unlimited broadband will have to look a little closer of the terms and conditions of the service they are considering before signing on the dotted line.

It seems that the internet service provider (ISP) O2, who advertise unlimited broadband, are actually looking to limit the usage under the fair usage policy (FUP).

Most broadband providers will have a usage policy, but the actual usage limited is not really displayed in bold for the customer to find.

The packages in question are the ones with BT Wholesale, these have been marketed as being unlimited, but the firm are now saying to customers that they need to restrict their downloading to the FUP.

Apparently, the ISP has already been contacting some heavy users pointing this out and warning them to lower their usage.






 

Comments in chronological order (1 comment)

  1. Carl Barron says:

    Trading standards should threaten to sue all ISP’s who wrongly state unlimited usage.

    The whole exercise of increasing broadband speed is seriously flawed, as all ISP’s have a limited fair usage policy, even those ISPs who claim to give unlimited download still state a fair usage policy is in place. Hence by increasing the download speed the faster you reach your limit, before you either have restrictions placed on you and at worse loose your contract.

    Until such time as this problem is addressed, the push to watch TV via Broadband will only hasten the problem’s occurrence. Hence the British Government’s continued push for faster broad band and BT’s 100Mb broadband heading for 2.5 million homes is totally pointless. Remove all caps on Broadband or expect all customers to switch to Virgin, as they are the only true unlimited download providers I know of.

    Signed Carl Barron Chairman of agpcuk

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