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July 23, 2010

ShoreTel 11 announced

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by Jan Harris

ShoreTel, the IP phone systems provider, today released ShoreTel 11, the latest versions of its award-winning UC software.

With features such as a client for the iPhone and a distributed database, ShoreTel 11 helps large businesses simplify system management, improve reliability, and lower communications costs, and gives on-the-go workers more choice of mobile devices.

As with all previous ShoreTel releases, ShoreTel 11 is available as a free upgrade for current customers with a ShoreTel support contract as part of ShoreTel’s standard support service.


• The ShoreTel Communicator client is now available for the Web and for the iPhone, allowing users to manage communications from Macintosh computers and iPhones, along with BlackBerry and other popular devices. ShoreTel Communicator for iPhone is available from the iTunes App Store as a free download.

• ShoreTel has enhanced the already highly reliable distributed architecture of ShoreTel with distributed database capabilities. Additional instances of the ShoreTel 11 database can be installed at remote sites, helping to alleviate potential performance bottlenecks and eliminate single points of failure.

• ShoreTel 11 offers extended legacy PBX integration capabilities with expanded QSIG support, making it easier for customers to leverage existing investments and migrate to ShoreTel’s all IP-based UC capabilities over time.

• With the release of ShoreTel 11, ShoreTel has changed the name of its award-winning desktop application from ShoreTel Call Manager to ShoreTel Communicator to reflect the expansion of capabilities that extend well beyond traditional “calls” to include unified communications.

Andrew Holowka, Senior IT, Centre for Applied Research said: “Our clients range from Fortune 500 companies to social service agencies, so ensuring highly responsive and flexible service is vital to the success of our business.

“ShoreTel 11 enables our Mac users to effectively communicate with our servers, providing our consultants with even more collaboration options and powerful communication tools.

“As we continue to deploy more features, we’re looking forward to taking advantage of the mobile support for the iPhone, which is something our users are already very excited about.

“ShoreTel’s brilliantly simple solutions are helping us meet the ever-changing, on-the-go demands of both our clients and our consultants.”

Kevin Gavin, Vice President of Marketing, ShoreTel said: “With this latest system software release, ShoreTel takes another giant leap forward in delivering on the promise of unified communications for organisations of every size.

“ShoreTel 11’s enhanced distributed architecture, new iPhone client, and extended support for legacy PBX systems all drive down deployment costs and TCO, while increasing reliability and flexibility.”

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