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August 17, 2010

Virgin Media adopts malware warning scheme

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by Darren Allan

Virgin Media is intending to take a more pro-active approach in defending its customers from malware infections.

The company says that despite providing a free “class-leading security package” along with its broadband service, recent research it has conducted showed that almost one in four customers had been infected by viruses, trojans or spyware. Many customers hadn’t installed any protection, or if they had installed it, they had failed to keep it updated.

To attempt to remedy this situation, Virgin Media intends to work with groups such as The Shadowserver Foundation (sounds quite ominous), who monitor the spread of malware around the net.

These groups will give the nod to Virgin regarding customers whose computers exhibit signs of infection, so the company can write to the people in question and let them know.

This notification letter will also provide information on how to scan a PC and remove the virus, along with contact details for Virgin’s home support service, which offers a remote malware removal service. Of course, the latter option costs.

Jon James, Executive Director of Broadband at Virgin Media, commented: “Malware doesn’t just affect computers – it can affect lives. It’s time for ISPs to go beyond the basics and do whatever they can to help protect their customers from this growing problem.”

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