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August 17, 2010

Virgin Media joins fight against botnets

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by Janet Harris

Computer owners are usually unaware that their machine has been infected by a bot, but now Virgin Media customers might find out about this situation when a letter pops through their door.

The cable company is matching compromised ISP addresses, identified by organizations such as the Shadowserver Foundation, with its customer records.

Customers whose machines are believed to be infected will be sent a letter asking them to download free security software to eradicate the malware.

Of course Virgin Media isn’t going to let a marketing opportunity pass it by and the letter will also advertise its Digital Home Support service, which offers a remote PC maintenance helpline for £6 a month.

Macs aren’t covered by the service, but it may be extended to Mac users in the future.


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