Samsung Galaxy S in reset woes

Darren Allan

August 29, 2010

Owners of Samsung’s critically acclaimed Galaxy S smartphone should be aware of a potential problem with the handset.

A major glitch can occur when connecting the Galaxy S to a PC using Samsung’s Kies software, with the bug wiping the handset back to factory default settings, the Inquirer reports.

According to a spokesperson for Samsung, this problem only occurs if the handset in question contains a file name extension longer than 16 characters. Removing the offending file will solve the problem.

It’s not known how many mobiles have been affected by this issue, but Samsung is currently working on a fix which should be available early next week. Until then, it may be best to avoid hooking your Galaxy S up to your computer, just in case.






Samsung Galaxy S3

Comments in chronological order (4 comments)

  1. syman says:

    I have had the same problem. I have soundhound and it creates file with 16 characters. It stops the phone from connecting to the PC. To fix the problem i removed all the soundhound files. When i phoned Samsung they had no idea what was going on !!!! Like most call centres and tec help people they have no idea what there own company is up to. You would think Samsung would have informed there tec help people what was going on and how to solve the problem. Samsung suck !!!

  2. Connor says:

    Okay, so Samsung fluffed up a little. But who on earth develops a program for Android that necessitates files with extensions longer than 16 characters? I’ve never even see a file with an extension longer than 5 characters.
    Rather than rely on Samsung to assume that some people are daft enough to do that, why don’t the affected people just use more sensible software or heavens borbid actually monitor what goes on their handset.
    In short, yes it IS a developers job to make their platforms as unbreakable as possible, but who on earth would have thought 16 character extensions were necessary…

  3. syman says:

    Its not the extension its the hole name!!! Developers should say on there apps that it might screw your phone!!!! also this problem has been around for quit a while. But developers choose to hide this problem from users by not mentioning it. I have seen nicer viruses. There is no excuse for this.

  4. Atish Nischal says:

    Just to put these number in perspective, Apple sells 8M iPhones a quarter. If Samsung really manages to sell 10M Galaxy S by the end of the year, it’ll sell around 30% as many Androids as Apple sells iPhones. Now, apple might increase the iPhone sales rate, but we need to remember that the Galaxy only came out in the second quarter.
    Very impressive achievement for Samsung.

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