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February 28, 2011

Gmail bug resets 150,000 accounts

by Darren Allan

Gmail was hit by a major problem over the weekend, with some users logging on to find that their inboxes and contacts had been wiped.

According to several reports across the net (one of them on T3), 150,000 Gmail users are thought to have been affected.

Early this morning, Google posted that its engineers were working to restore full access to the affected accounts, and that those folks who had been hit by the glitch would find their email temporarily offline as repairs were conducted.

Google also stated that only a small amount of customers were affected, an estimated 0.08% in fact.

Google’s latest status update reads: “Our team is continuing to investigate this issue. We will provide an update by February 28, 2011 8:36:00 AM UTC with more information about this problem. Thank you for your patience.”

The company has promised a resolution in the “near future”, and hopefully a happy one for those who have lost their correspondence.

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1 Comment »
  1. I was one of those lucky 150,000 people. When I went to sign into my gmail account on Sunday evening I got a cryptic error message about my account having been disabled. It was odd because it directed me to a help article about the error message, and it wasn’t just the error message itself.

    I’ve had a Gmail account since they started and you had to get an invitation to join from an existing member, probably about 7 years ago at this point.

    This is just another reminder to not keep all of your eggs in one basket…

    I hope this is made a bigger story in the media to show people that even the giants of technology are not impervious to glitches that can bring people’s connectivity to a screeching halt!

    Comment by Kyle — February 28, 2011 @ 6:45 pm

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