Windows Phone 7 update woes continue

Darren Allan

March 4, 2011

Last week, Microsoft pulled the first Windows Phone 7 update for Samsung owners, due to problems they experienced with freezing on Omnia 7 handsets.

Microsoft told Samsung owners to hold tight as it was looking into the issue, and fixing it. Cue a re-released update this week – but the problem is, some customers still appear to be having trouble.

Yesterday, one Omnia 7 owner tweeted: “Just tried to update my Omnia 7 with the new updates and it’s now broke.”

They did manage to get their handset back up and running, however, but the update still failed on a second try. Microsoft’s WinPhoneSupport Twitter account responded: “For now we suggest holding off on it while we investigate the issue.”

Sounds familiar. Plenty of users are also complaining about the update triggering errors and failing to complete on the Microsoft Answers Windows Phone forum.

It seems that it might only be a small proportion of users affected, however, as one company posted that they updated thirty Omnia 7 smartphones, and four failed.

Hopefully Microsoft will have a definitive solution for those of you still struggling, although we wouldn’t be rushing to update ourselves. It’s not as if this update introduces any vital new features, it merely upgrades the software update process itself (although evidently it needs some attention)!


Comments in chronological order (1 comment)

  1. tuan says:

    it must be something that Samsung have done to the phone software when they added their own software onto it, i have a HTC HD7 and the update worked straight away no problems at all.

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