marketing firm causes security breach

Darren Allan

March 22, 2011

We awoke this morning to an email from sitting in our inbox, ominously entitled “Important: Email Security Message”.

The online retailer has apparently been the victim of a security breach, and is informing customers via this mail. However, Play makes it clear that it isn’t the retailer which leaked the details, but a firm which handles marketing for them.

According to the email: “Unfortunately this has meant that some customer names and email addresses may have been compromised.”

Play clarifies that no other information has been involved, so at least no important financial details have gone awry.

It seems as if the email is genuine, with a number of reports from Play customers having received the same missive on various forums across the net.

One poster on AVForums noted: “Wonder if it has any connection to the phishing emails claiming to be for a refund from HMRC that I’ve suddenly started getting. I will be irritated as thanks to being careful I get no spam at all, at least until the other day.”

So if you’re one of the unlucky ones, you may find your inbox might be subject to some spamming.

Play adds: “Please do be vigilant with your email and personal information when using the internet. At we will never ask you for information such as passwords, bank account details or credit card numbers.”

We might also add some advice for the online retailer: “Please do be vigilant in the sort of marketing and PR companies you hire and give access to customer details.”


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