Microsoft sued over Xbox Live billings

Indiana citizen claims he was billed twice for auto-renewed XBL subscription
Matthew Turner

August 15, 2011

A man in the United States is suing Microsoft after he claims they charged him twice for an Xbox Live subscription.

Ryan Graves, a citizen of Indiana, has filed a class action lawsuit after MS allegedly billed him on two separate occasions.

But Mr Graves’s lawsuit claims that Microsoft charges their customers without their consent, suggesting that he believes he is not the only victim of this alleged system.

Mr Graves apparently allowed his Xbox Live subscription to expire, but was then shocked to see that, not only had Microsoft renewed it themselves, but that they did so on two separate credit cards of his.

He has also alleged that he requested a refund but was denied by the technology company.

Specifically, the lawsuit includes the following accusations: “Plaintiff asserts claims for breach of contract, unjust enrichment, conversion, and violation of the Electronic Funds Transfer Act (EFTA), 15 U.S.C. 1693, et seq., on behalf of himself and similarly situated Xbox LIVE Gold members.”

Mr Graves is also alleging that the Terms & Conditions of Xbox Live are “vague and onerous.”

In other bad news for Microsoft, its Xbox Live Rewards Program allegedly accidentally handed out thousands of free Xbox Live Points to random users, which can be used to purchase Xbox items online.


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