Tesco provides best mobile contract deals

Supermarket comes top with a Which? customer score of 74%
Kerry Butters

August 26, 2011
Tesco Store

The latest survey carried out by Which? has found that many people, even those who hardly use their mobile phone could save up to £100 per year by switching networks.

Which says that there are plenty of deals and services out there, but there’s “a big difference between the best and worst mobile networks”. The differences are usually most apparent in customer service, which the watchdog claims “there’s no need to compromise on […] to get the best deal.”

Which reckons that many of the biggest providers in the UK often provide the worst service, as reflected in customer satisfaction scores.

Tesco Mobile came out on top for contracts and are recommended by Which, with good scores on customer service, range of handsets, cost and roaming prices.

However, Which noted: “The rest of the operators’ overall scores fall well short of Tesco’s 74%, with O2 and T-Mobile being the closest challengers, followed by Virgin Mobile, Vodafone and Orange.”

3 performed the worst, coming out with a lowly 49% in Which’s customer evaluation for pay monthly contracts.

In PAYG, Asda offers the best deal, although the number of handsets on offer was the supermarket’s worst performing area, whilst Tesco sneaked in just behind them followed by O2.

Overall performance in PAYG was better than in pay monthly with three operators, Asda, Tesco and O2 all achieving “Recommended Provider status.”

However, T-Mobile and Virgin Mobile came bottom in this area with what Which describe as “lacklustre scores”.

When Which looked at how much typical Pay As You Go users spend per month with the major networks, it was found that most users could save money by switching to cheaper deals.

In this case then, that would be Tesco, not only do they provide less expensive calling, but they are also top on customer service, which is important to all of us.

And of course Asda was found favourable on price for PAYG users, but that supermarket didn’t perform as well as Tesco all round.


Comments in chronological order (1 comment)

  1. Peter Spokes says:

    I am on Tesco and only pay £10 for 500 minutes, unlimited texts & unlimited internet. It’s a pretty good deal really and they were really helpful in the shop (apparently they don’t work on commission so are not pushy!)

    I have not had to call their customer service line yet… but I would probably just visit the shop anyway as I hate paying to be put on hold.

    All in all though, top notch.

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