BlackBerry problems spread globally, Rim issues apology

Service levels in the UK now "significantly" improving but still some issues
Adam Smith
Adam Smith -

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As you’re no doubt aware if you own a BlackBerry, communication services and surfing have been hit since Monday in the UK.

And not only in the UK but BlackBerry users all across Europe, the Middle East, Africa and India have been affected, and indeed as the week has gone on the problem has spread to the US, Canada and Latin America. Pretty much the whole world, then.

This led yesterday to the likes of Lord Sugar tweeting “I can’t understand why it’s taking so long to fix”, the sentiments of many BlackBerry users who depend on their phone for work or other important matters.

Late last night Rim issued an apology for these outages, and early this morning an update on the situation in Europe.

Rim CIO Robin Bienfait wrote on the company’s service update page: “I want to first apologize for the service interruptions and delays many of you have been experiencing this week.”

“You’ve depended on us for reliable, real-time communications, and right now we’re letting you down. We are taking this very seriously and have people around the world working around the clock to address this situation. We believe we understand why this happened and we are working to restore normal service levels in all markets as quickly as we can.”

He then noted that last night in Europe the backlog of messages was still being cleared, and browsing was temporarily unavailable as technical staff were monitoring service stability levels.

Early this morning a further update was issued to say: “In Europe, Middle East, India and Africa, we are seeing a significant increase in service levels.”

“Service levels are also progressing well in the US, Canada and Latin America and we are seeing increased traffic throughput on most services, although there are still some delays and services levels may still vary amongst customers.”

So most people should be out of the woods by now – theoretically – although it’s certainly clear that everything still isn’t fixed.

Maybe by tomorrow, it will be. We would certainly hope so, and will keep you up to date when we hear more.

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