Ebuyer are receiving thousands of complaints after their site crashed during their Cyber Monday sale, in which customers were offered premium products such as laptops for £1.
Not only were many customers unable to reach the site, but many who paid for products they managed to order through Google Checkout later found their order refused.
Many complaints posted on Ebuyer’s Facebook page claimed that the site failed to process orders which used the Google service, which meant that their orders didn’t go through.
Others said that they received an email hours after they had placed an order telling them that they wouldn’t receive the product as it no longer existed on the system, having already been sold.
Ebuyer said that they received “an overwhelming response” to the £1 clearance sale and had “an unprecedented number of visitors” to their site.
They went on to explain that many of the items on sale were from limited stock and they understand that many shoppers had trouble reaching the site in order to take advantage of the offers.
“We understand that many of our customers could not get their hands on these deals, resulting in a degree of disappointment. However, we will be running many more sales and promotions and customers can look out for plenty of amazing offers for the rest of this week and beyond,” they promised.
One shopper said that they had found a way around the problem by buying from the technology retailer through their eBay express page.
Other users on the company’s Facebook page accused Ebuyer of running a marketing scam and deleting customer complaints from the page.
“Here at ebuyer (a website that sells computer parts and specialises in technology) we trick our customers into flooding our website at the same time all for a bogus ‘£1 Clearance Sale’ knowing our servers can’t handle it and only our staff can access the website, using a direct line,” Facebook user Luke raged.
It would seem somewhat short sighted of the company not make provisions for what was bound to be a popular sale.
The upshot of it is that they will now spend a lot of time appeasing furious shoppers, rather than counting what could have been significant profits.