HTC One X Wi-Fi flaw

Company admits there is a problem with Wi-Fi connectivity

June 21, 2012

HTC has admitted that there is indeed a problem with its flagship One X Android handset, or at least some of them.

The problem being with the Wi-Fi connection, which isn’t as reliable as it could be, apparently thanks to some antenna issues.

Android Central received a statement from HTC, which read: “After investigating isolated reports of WiFi connectivity issues in the HTC One X, we have identified a fix that strengthens the area of the phone around the WiFi antennae connection points.”

“While many customers have not experienced any problems with signal strength, we have taken immediate steps to implement a solution in our production process to prevent this issue from happening in the future. HTC is committed to making sure every customer has a great experience and we apologize for any inconvenience this issue may have caused while we conducted a thorough investigation.”

At least the company has come clean and admitted the problem, although quite what will be done for those currently experiencing the issue – will they get a replacement phone, or a free repair? – is unclear at this point.

We shall have to see, but this isn’t helping HTC’s attempt to get back into the smartphone market against the might of the Samsung Galaxy S III, particularly given that the One X has also suffered from other problems such as a dodgy display in some cases.

Certainly, if you were about to pull the trigger on a One X, it’s worth hanging on now until the company sorts out this Wi-Fi issue on the production lines.


Comments in chronological order (3 comments)

  1. andy says:

    Just spoken to HTC. It seems like they are attempting to fix them but have a backlog on parts so repair will be much longer than 7-14 days.

  2. Adam Smith says:

    Thanks for letting us know that Andy.

  3. ronal says:

    i am from india. was experincing the issue 1 month back. service center took the phone 1 month back still not returning it. i think they will replace the phone from fixed production line.

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