O2 won’t compensate users for outage

Nothing doing on the freebie front

October 15, 2012

O2 has officially stated that it isn’t going to compensate customers for last Friday’s outage.

The network problem hit home at lunchtime on Friday, affecting around 10 per cent of O2’s customer base, and making it impossible for them to make calls or surf the net.

The issue lasted throughout the day, and was only officially cured at 9:30am on Saturday morning – although some folks still reported problems throughout Saturday morning on social networking sites.

Given that this comes relatively hot on the heels of the major outage in July, some customers were certainly demanding some form of compensation for the lost day’s service.

That, however, will not be happening.

On its blog page, O2 stated: “While the network outage on the afternoon of October 12th was highly regrettable we will not be offering compensation in this case.”

“We are genuinely sorry that a number of customers had problems with their service on Friday afternoon and evening. The problem is now fixed and full service has been restored. We can assure all our customers that we are continually working to improve the consistency of service they get from our network.”

So, there you have it. All you get is an apology. Compensation was offered for the outage in the summer, although we’ve seen some folks complaining that they still haven’t had their voucher for that through yet!

O2 assures customers it is working hard to “assess what further steps we and our infrastructure partners can take to further improve our network performance.”


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