Apple iMac

Brian Turner

November 14, 2008

UPDATE: The original piece has been withdrawn due to inaccuracies being reported.

The main contention of the piece was that while Apple products are stylish, sometimes this seems to be at the expense of usability.

Some of these concerns may be valid, but the tone they were presented was one of anger and frustration, which does not suit a review on a syndicated news site.

The core problem was that in calling Apple support over a minor issue, the reviewer was recommended to reinstall OSX over the existing install, which caused a number of much bigger issues and errors with existing installed applications.

For example, the Safari browser did not show the forward/back buttons, and while not listed under Preferences, was easy to fix once prompted in the replies below.

That fact that I am normally a Windows user exacerbated perceived issues, not least confusion as to whether the Apple Might Mouse had right-click functionality, and comments relating to some of these would be rightly perceived by experienced Apple users as ignorant – or even offensive.

While the tone of many commentators below were both ignorant and offensive, a minority were constructive, helpful, and attentive to the fact that someone was criticising the iMac because of misunderstood experiences with it, rather than because of an attempt to criticise Apple for the sake of it.

Frankly, I would have considered leaving the original review up, even just as an archive, excepting for the kindness of strangers – someone called Bill anonymously sent me “Switching to the Mac (the book that should have been in the box)” by David Pogue, sent gift-wrapped from Amazon.

In the face of kindness, there is little room for anger to remain.

With that in mind, I’ve pulled the original piece, and left this summary instead.

In the meantime, I’ve reinstalled Mac OSX and the applications, and am getting around to learning my way through it properly.






 

Comments in chronological order (133 comments)

  1. gary says:

    This man is an ass and a lair and baffoon only thats not fair to baffooons. Apples are so easy to use even our 2 year old surfs using safari and he can certainly find the BacK Button. (How to find the Back button—-Press the back button).
    Apple would never tell any one to reinstall OSX.

  2. Peter says:

    Wow, I’m switched 11 months ago, am no loyalist by any means, and have my complaints about OS X. But you, sir, are an idiot. Maybe you should stay away from computers and go back to using paper and pencil. A blunt pencil.

  3. Al Catraz says:

    I’m surprised and disappointed this site allows people to publish such offensive material.
    I have deleted this feed from my reader.

  4. Thomas says:

    I’ve been a Mac user, PC user, UNIX user for years and find it very strange to hear about your problems. Personally, if the PC were to disappear off the face of the earth it would be a great thing, Apples are superior in almost all respects. Sorry you have had problems, the vast majority of Mac users do not!

  5. mark says:

    Wow. I’m using Safari right now, (on a PC!), and it’s obvious where the back button is.

  6. Gene says:

    Hmmm… Let’s see…

    Step 1: Look where you might expect to find a Back button
    Step 2: Depress button with arrow pointing backward
    Step 3: Watch in amazement as the display reverts to the previous page.

    Yeah, I can see why that might take a normal person months — very complicated.

    Also, anyone who buys any product sight-unseen is a moron. It’s not like Apple hides the fact that their wireless keyboard has no numeric keypad. Nor that their mouse has no right button. If you only found that out upon opening the package then you are the bimbo of the journalism world — that’s not Apple’s fault, that’s YOUR fault.

  7. Mike says:

    Pffff!…. Flame-bait. Nothing to see here.

  8. Sidney says:

    Brian,if you are so disappointed with your iMac I will be more than happy to take it off your hands.

    Your disjointed statement about the back button and hand typing URLs does not make sense.

    The new Mighty Mouse has no buttons! You press the left side or the right side for the appropriate clicks.

    Brian, it is clear that your hate piece is just that; uninformed, riddled with factual errors and FUD.

  9. DD says:

    C’mon guys. This has to be a joke. To the author – satire doesn’t work well on the web.

  10. AndyK says:

    The bit about not being able to find the back button leads me to conclude that somewhere a village is missing its idiot.

    Strong sales of Macs over recent years, including many to Windows users and the high levels of satisfaction that Apple enjoys suggests that Brian Turner’s experience is not the norm.

    Going Mac some years ago was the best thing I could have done and I can’t see me going back.

  11. Bob says:

    “Apple are” “I make the mistake” etc.
    Singular/Plural – present tense/Past

    How can anyone think these writers know what they are talking about. Their command of the English language S**ks

    Their computer skills are non existent

  12. Jeff says:

    Dear God. I thought some of my users were dumb.

    About the only thing I can understand here is his quibbling with the Apple keyboard and mouse. They truly are atrocious. I never use Apple’s keyboards or mice. Matias Tactile Pro 2 and a nice Microsoft Intellimouse for me. Five buttons, no problems.

    This loser can’t find the BACK button in a browser??? The little left-pointing arrow in the default icon bar wasn’t a clue? How about the “Back” command in the “History” menu? How about the Cmd-[ key equivalent? If he had an ounce of intelligence it would take him approximately three seconds to figure this out.

    And then he has the gall to complain about the lapsing of his 90-day complimentary phone support program. Golly. I wonder how he managed to avoid hearing about AppleCare.

    Please don’t chalk it all up to our being Apple fanboys. I do Linux system administration for a web company. You are expected to learn at least a LITTLE bit about a computer in order to be able to use it. Moron.

  13. rick says:

    Too much Windows has made Brian Turner too stupid to use a Mac.

  14. Terry says:

    What a dumbass. I don’t believe a word of it. No one could be this stupid.

  15. Terry says:

    The mouse does have a right a left button btw. Jackass.
    http://www.apple.com/mightymouse/

  16. Mark says:

    I thought every mac came with a mighty mouse for the past few years. Although it looks like a one big button mouse, it has a left and right click.
    I’m surprised he didn’t complain about not being able to tweak the registry.

  17. YL says:

    I don’t know about everyone else, but I don’t consider going to the mouse preferences to configure and enable the right mouse button to be ‘jumping through hoops’ to make it work.

  18. Travis says:

    “I soon learned that the Apple brand is built on style without substance. The iMac is impractical, not user-friendly. It is the bimbo of the computing world.”

    It’s amazing how authoritative you speak when you are the bimbo. Perhaps it’s because you have used inferior products for the last 10 years that you are incapable of using something of real quality.

    And seeing the Safari is the most popular browser today, I have no idea why you would spend “months” typing in every url.

    I think Apple would prefer if bimbos like you stopped using their products and went with something more your speed. Maybe a Commodore 64?

  19. Buster says:

    People, people, people ! Don’t you recognize troll-bait when you see it?

  20. Die Fledermaus says:

    Any computer, used by an idiot, will perform unsatisfactorily.

  21. zenism says:

    Granted, Mac kybd cables are short. I spent 3.00 on a usb extension cable. Sum folks use hubs for the same effect. No excuse for the mighty mouse, My wife and daughter are happy with it. I prefer my Razer Copperhead. Almost any 2 button mouse will work with no problems.

    Sorry about your other probs, wish I could help you out, there.

  22. Solare says:

    Hey Brian buddy, I wrote a review about your “review”, go read it :)

    Now have some humor and be open minded because I’m basically saying you are a moron. (I’m sure you are a nice person).

    http://www.logicstudioblog.com

    Anyway, I’d be happy to help with your Logic problems.

    Cheers.

  23. Bodkin says:

    Hmmm, since you show such promise in your digital transition, have I got a deal for you.

    It’s the ultimate portable computer from Tandy Company. Uses AA batteries and simple to use.

    The writer shows not only ignorance but arrogance with the attitude expressed in this article. The computer is not a toaster, it takes some commitment to understand its differences. But maybe the writer is afraid of commitments. That has to be it.

  24. Richard Campbell says:

    I will now try and be constructive. In regards to your various issues.

    1. I don’t quite understand why the back button on Safari was not visible, but all Apple programs have the ability to customize the windows button.. even the finder, you right click on it and choose customize… other wise the left and right arrows should always have been there.

    2. If the cord isn’t long enough for you , instead of buying a whole new keyboard.. try purchasing an extension cable – a lot cheaper and they come in many sizes. Think of it the other way, if you used the keyboard the way the picture shows it with the computer on the desktop.. why would I want 6 ft of extra cable cluttering everything up.

    3.. the mouse actually has four buttons. the right click is turned off by default because most macs only ever had one and since the mouse itself doesn’t look like it has two buttons.. better to leave it like that until you read the small manual that came with the computer which tells you how to enable the right click – it is not a HACK it is a preference setting.. like many things on computers.. everyone likes things to have preferences…

    4. As for your music issues… Trust Me – you only hit the tip of the iceberg that all music studios have faced – wanting to record sounds from your Korg or any external sound generator, with any setup has always been a less than optimal solution. Thats why the built in sound generation options or Virtual Instruments as they are known are actually a much better and more controllable option. Once our studio moved away from trying to use our older external synths.. even if we loved the sound, we found the hassle of rerouting the sound back to whatever computer sound recording we used to create too much latency and general annoyances to be worth the effort. Been there and Done that!!. Look for a good Virtual Instrument replacement and be much more at peace with the music creation process…

    ALSO Garage Band is a much easier program to create music with and the bonus is that it uses the same engine as LOGIC to create its sounds and with Logic installed you can use all the 60GB of sound files that you now have.

    Hope this was a little more helpful

  25. wowyourretardedbrian says:

    Wow, good job brian, um not. Maybe sell the mac to someone whose brain does work. Buy yourself a gun, and eat a bullet. The world would be just fine without you. Babies can use computers better than you, and… THEY CAN”T READ YOU DUMBASS!

  26. tg says:

    good way to lose viewers. This will be my first and last visit to this site. Obviously troll bait. Bad judgement on the site owner to try and bring viewers

  27. jade says:

    Wow. I won’t comment on the drivel everyone else has pointed out (Back button?????).

    Just a few corrections about Logic Pro:
    – I’ve been working on Logic since it was owned by Emagic. The latest version which is now called Logic Studio installs something like 60gb of material by default. It’s a huge library of samples, loops and impulses. It takes awhile to get though the installation obviously. Not six hours.

    – Logic is a professional DAW. It has a learning curve. It’s also one of the most versatile piece of software out there. You do need to know what you’re doing though. If you can’t figure out a Back button…

    – Setting up a midi controller is pretty straightforward.Not sure what your problem was. But guess what? sounds don’t travel through midi. Midi is a controller protocol. You can setup an external instrument module as you mentioned and trigger its sounds from Logic. You could also just plug it into your audio interface and record as any other audio instrument.

    Logic is completely useless? if you don’t know how it works it is. Like any software out there. I guess making a living with both an iMac and Logic Studio and seeing friends who are also professional musicians using similar setups makes me a little dubious of your claim.

    As for VSL: that “USB stick” is called a dongle. Welcome to copy-protection hell. You’d get the same thing on a PC so what’s your point exactly? Vienna is a high-end orchestral library that has nothing to do with Apple OR an iMac.

    Anyway, there’s too many things to point out here. Congrats on your hit piece.

  28. Matryx says:

    Pinche pendejo, que ganas de decir estupideces, si no sabes no hables. van 9 meses con Mac me mejoro la vida. Mucho descrédito para el Blog, no se si quisieron buscar publicitarse plublicando esta mierda de artículo sin sentido.

    Que os follen por mierdas! basura y poco futuro les deseo!

  29. Jeff says:

    Disappointing article that only serves to show how dense the user is rather than any issues with the Mac OS. I’ve used Mac, Linux and Windows, and while my main OS of choice is Mac (so there is some bias there), I don’t hesitate to complain about what Apple does wrong.

    However, the complaints in this article are ridiculous – no back button in Safari? Are you completely blind? It’s exactly where pretty much every other browser on the planet puts it.

    The change password thing is under Accounts – there’s a nice “Change password” button – couldn’t be easier. The right mouse button thing is a simple check box under Sys Prefs – Mouse & Keyboard… and any third party 2 button + scroll wheel mouse works just by plugging it in. And the keyboard cable being too short? I’ll give you that, but a $4.99 USB extension cable solved the problem for me just fine.

    I can understand where you might have some trouble finding and setting up the Audio & Midi setup app in /Applications/Utilities, but once you understand that OS X has a centralized, system-wide config utility for third party Midi / USB/FireWire audio interfaces it’s pretty simple and makes perfect sense.

    Honestly, you would have done much better to have spent your time perusing a Macs for Dummies book than writing this pointless rant.

  30. Mummy says:

    O.M.G That is the funniest thing I’ve read in a while.

    I’m genuinely shocked that this imbecile was able to open the box, let alone find the power button!

    Sounds like Ballmer’ got a job at TechWatch, although his copywriting skills are about as accurate, wise and truthful as his leadership.

  31. max says:

    ehi Brian… don’t use a Mac… is not for you.

  32. Brian Turner says:

    Am I really the only one with an iMac where Safari by default only shows the back button as a tiny little arrow at the right of the address bar?

    If so, the consternation is understandable – in which case, imagine as a new Apple user you found the issue in hand as I did.

    @ Richard Campbell – Thanks for the constructive reply. It helps explain a number of things, not least that it seems the Apple is a machine targeted at customisation rather than default “on size fits all usability”.

    @ Jeff – I can appreciate the issues with copyright protection and the depth of complexity behind Logic. I came to Logic when it was Emagic Logic on Windows 3.1 and used it a lot, dabbled a bit with Logic 5 on Windows 98, but have been a long time away.

    Logic focusing on the samples is fine, but it is completely frustrating to find Logic drop the simple “plug ‘n’ play” experience with user synths.

    I only bought an iMac to compose music on, using my old trusty brilliant Korg, and a sequencer program I knew was top of its class.

    Instead of being able to do just that, I’ve had to spend most of my time trouble-shooting or climbing a left-handed learning curve when I’m right-handed.

    And now because Apple support recommended an OS re-install, my next 15 hours or so of Apple time will have to be spent re-installing everything from scratch again and then adding the software updates.

    Just to get back to square 1.

    That does not make me a happy Apple user.

  33. kaekae says:

    “For a start, the keyboard and mouse have very short wires. They wouldn’t reach across any of my computer desks, ”
    I use a laptop so I don’t have the Apple keyboard/mouse. But I can plug any USB keyboard and Mouse into my powerbook. When I gave my sister my old macmini, we went to walmart and picked her up a $20 keyboard and mouse set. Worked fine.
    If you want a bluetooth keyboard that’s your choice, but look at the picture before installing it.
    An easier solution would be to move your iMac closer since it doesn’t need to at the back of your desk (big desk) – at least while you run to walmart/radio shack etc and pick up an extension cable or hub.
    But here is a tip, when switching to a new OS at least flip thru the little book that comes in the box.

  34. Brash says:

    I’m honestly shocked that total crap like this gets published to a website. Does this site even have an editor?
    Did the author not know a single other mac user who could have read this tripe called a “review” and pointed out the many *glaring* errors. Honestly, this is just sad.
    I was a PC user for years, I cut my teeth on DOS 5 and used many flavours of Windows (3.1, 3.11, 95, NT4, 98, 98SE, 2000 – in that order) before trying other OSes like BeOS and QNX before reverting back to XP because of a hard drive failure. I started the switch to Macs around the time of OS X 10.2 (the first version I really used for extended periods of time) and totally loved it. I found it to be LEAGUES ahead of Windows in terms of intuitiveness and user-friendliness.
    I have recently upgraded my parents (who are Windows retards) to an iMac and they have never been happier, you couldn’t pry that thing out of their cold, dead hands.
    The fact that they had almost no problems whatsoever getting up and running with the mac while you, who are acting as reviewer for a tech website, couldn’t seem to figure out where the ‘Back’ button in Safari is (I don’t know how much more obvious it can possibly get) just shows that you are probably more clueless than you realize.

    This was a pathetic, poorly-written diatribe that any grade-schooler with *basic* skills in OS X could have easily corrected.

  35. Jeff says:

    The author of this article has no business reporting on technology. His opinions are the very reason people remain in dark about modern day technologies. It’s painfully obvious that he hasn’t done any research on any of the issues he brings up. Do not listen to this dillweed. Google Apple iMac reviews and read almost any that you find and you’ll get a better idea of what Macs are all about. Shame on you Brian Turner, I hope your career in writing on technology is short lived.

  36. aaron says:

    Oh my goodness. Now I get it. You are a complete moron. That little arrow to the right of your address bar is not the back button, you imbecile. It’s the snapback button. It takes you back to the beginning of a site you’ve navigated through. It does not simply go back. That back button is located at the top left corner, just below the Close, Minimize, and Fit to Content buttons (I’m surprised you didn’t come on here braying about how the “Maximize” button didn’t maximize)

  37. Sosumi says:

    No. It’s more likely that you are a Windows Lemming.

    The fact that you can’t accept that a company can decide for you which is a better way for doing a task shows your lack of appreciation of simplicity. How many ways can you shut down Vista? On a Mac, there is only way (or two if you count holding down the power button).

    Just about everyone has used a Windows PC.
    Very few have ever used a Mac.

    The Mac simply works. And without virus protection.

  38. brizzle says:

    shortcomings are not made by Apple when you simply refuse to learn basic system administration and setting tweaks…that goes for any OS…..tweaking and adjusting settings are what makes it custom for your needs………… Worked on servers and windows for 10 years?……Please…and after 10 years its still a struggle to keep new machines up and running properly despite your know-how……learn to tweak settings and you don’t have to learn back -end server work or whatever your touting as knowledge or experience in computing.

  39. Jim says:

    Brian…

    Sorry you’re having trouble with your iMac. I’ve owned iMac’s since their introduction, and before them the all in one macs.

    I’ve got linux and XPSP3 loaded onto my iMac. It’s an amazing machine.

    May I suggest that you take your iMac back in, before the warrantee runs out, and ask for a new one. I’ve done this with one of the 5 machines I’ve owned and received a completely new computer, 2 years and 6 months after the original purchase.

    Since BootCamp came out, I’ve helped about 40 of my friends switch with nearly all of them enjoying it completely. There have been two who haven’t. One because of a real devotion to the Windows way of doing things, and the second because of poor machine quality like it appears your machine is.

    Please feel free to iChat me at JYBaritone (AIM) if you have any questions or need assistance. Sometimes talking to a knowledgeable user is better than talking to support. It’s not that they don’t mean well, but they don’t have nearly the ownership we do of our documents and applications.

    Ignore the insults and mean spirited comments from other Mac users. We’ve been beaten down by a number of trolls on every site for a number of years, and many of us now revel in our newfound “hipness.” Most of the long term users realize that a Mac is a tool, a better tool that the other options available to us in the computer world we believe, but we’re not against the other options. Feel free to email me back or ichat, I’d be glad to help.

  40. elgarak says:

    “Am I really the only one with an iMac where Safari by default only shows the back button as a tiny little arrow at the right of the address bar?”

    Yes, you are. The default toolbar for Safari has back/forward buttons on the top left, just like IE, FF and any browser I know. Even if someone has changed that (the only explanation I can think off — was it a used iMac?), you can restore the default toolbar when right-clicking, excuse me, CTRL-click anywhere on it.

    Complaining about the size and missing number pad of the wireless keyboard is just, sorry, stupid. Apple never hides these facts, and I bought the wireless keyboard exactly because of its size, and I knew beforehand what to find in the box.

  41. Joe Rosenberg says:

    Um – do you have any credentials?
    Also – was this one of those $15,000 Microsoft hit pieces?
    It reads like one.
    Hey – it’s OK – one should be paid for their work – no matter how shoddy.
    Say hi to Steve the B Man for me

  42. rob says:

    This article is flawed, total bull, author should rethink his occupation.

  43. Tom Burton says:

    Three quick points. (1) Ergonometric preferences differ. Apple’s leads are long enough for me (though I prefer cordless anyway). Too-long cords are a constant nuisance, and USB leads are easily rectified with inexpensive extensions. (2) Apple Help is indeed sometimes too quick to recommend reinstalling the OS. I’ve never done it. Instead, I solve most difficult problems with DiskWarrior. No CS degree needed, but you do need to think beyond Apple Help. (3) Yeah, you’ve manage to tick off the fanboys :-)

  44. Brian Turner says:

    @aaron

    “That back button is located at the top left corner, just below the Close, Minimize, and Fit to Content buttons”

    No – it’s a Refresh this page button on my machine. Oh – that wouldn’t be confusing at all, would it?

    @ Jim – Apple needs more people like you – many thanks for the considered reply.

    As I made a point of before, it seems the Apple OS X is hard to get used to unless you have someone to help.

    I’m in the Scottish Highlands, so Apple Stores are a bit remote. There seem to be only 20 in the UK, and only 1 of those in Scotland.

    I don’t mind a bit of graft – it’s just getting used to what can seem like a left-handed way of doing things when you’re right handed.

    Maybe Apple really is the right handed way and I have been learning left-handed all this time. Which doesn’t preclude the difficulty of getting used to a system with it’s own nuances.

  45. aaron says:

    Then someone screwed with your preferences before you got your computer. I’ve never seen Safari where that button is refresh. Right click on the toolbar, click Customize Toolbar, and then you can put it back to the way it should have been.

  46. Tom says:

    Wow. This guy is for real? Can’t find the big back button at the top left of Safari – just like it is on all other browsers?

    Cable too short and you buy a wireless keyboard and mouse instead of an extension cable?

    Reinstalling OS X takes 3 hours? You can do the quick reinstall that keeps your apps and settings in around 20 minutes.

    Logic takes six hours to install? Well, I’ve never used it but with the rest of the dung in this “article” I’ll just dismiss it as idiocy/lies like the rest.

    Oh, and I’m not even a native English speaker, but I still see how blatantly bad the grammar is in this piece of trash.

    Out of all the trolling dumbass crap I’ve seen on the net, this one is up there with the best of it.

  47. Russ says:

    I’ll happily pay you $200 for your iMac. I’ll even pay for shipping and insurance. Better for you than a piece o’ crap machine you can’t stand to use. Right?

  48. Brian Turner says:

    @ aaron – I’ve attached a screenshot of Safari under the main article. Preferences shows nothing about a back button. Afraid don’t get any options come up with right click, though the OSX re-install might have screwed that up, too..

    @ Joe Rosenberg – I have no credentials, other than having spent nearly £2000 (approx. $3500) on an Apple system and software, and decided to blog my experience.

  49. Don says:

    Obviously this individual is an idiot. I would strongly recommend that he put the computer back in the box and donate it to charity.
    For the Mac newbies, I would recommend that, if they live close to an Apple Store, purchase the “one-to-One” training available at an Apple Store. It allows one hr per week of training on the Mac. And, not to forget, there are tons of books on the Mac OS available on line and at B&N.

  50. Viswakarma says:

    Something is wrong with the Safari install on your iMac. I would recommend that you go to the “Apple” button on the menu and update your software!

  51. jade says:

    “I’ve attached a screenshot of Safari under the main article. Preferences shows nothing about a back button. ”

    Brian, please: View>Customize Toolbar…
    as in customizing the toolbar.
    Right-clicking on the toolbar brings up a shortcut for – you guessed it – Customize Toolbar. An OS reinstall can’t mess that up. It can’t NOT appear. Just make sure you’re clicking on the toolbar or any of its buttons. The arrow you’re highlighting is the Snapback function.

    Now if your iMac had Safari with that default set of buttons, you didn’t get a factory fresh iMac. Period.

  52. MPR says:

    Even Apple can’t cater to the ingenuity of complete fools.

  53. Alexandra Napoleon says:

    Brian,

    I honestly cannot say whether you are a troll, a Windows-paid person, or actually serious. I suspect that not having someone proofread your article has contributed to the difficulties seen here.

    I am sorry you have had a problem. From what you have described about your experiences before and after your purchase, I can understand many of the reactions here.

    Simply put, if you have had any computer experience at all, it seems likely that you would be able to adjust preferences and such. This is another area in which readers may not be inclined to take you seriously.

    I would recommend reading David Pogue’s “Switching To The Mac: The Missing Manual.” This may help you in your adjustment from Windows to Mac. And, yes, there is an adjustment. I would be surprised if Amazon.co.uk does not carry it.

    Also, any technical support is technical support. Don’t contact them unless you are desperate, and do not reinstall the OS just because the undereducated rep is grasping at straws.

    I understand not living near an Apple Store. It is worth the drive, though, and while you are there you can take one of their free classes.

    Further, it sounds as if you know very little about the Mac. Doing some online reading might be helpful. Perhaps doing some research before making a judgment that was seen publicly would have been advisable. From reading your article it sounds as if you haven’t really made an effort. While I suspect that is not the case, taking the time to read and learn about any system is critical.

  54. Dave says:

    Brain, having seen your photo of Safari, you need to reset your tool bar, right click (ctrl click), on the gray area between your refresh and the next button, and select Customize Toolbar, now you can set the toolbar how you want or drag and drop the default toolbar on to Safari.

    Also if you look in your utilities folder ( which lives in your apps folder) you will find an application call grab, this lets you grab screen shots and stuff ( save getting your camera out)

  55. Roger Johnson says:

    Good writing requires precision. Take for example “… the keyboard and mouse have very short wires. They wouldn’t reach across any of my computer desks…”. You could be partially right: the keyboard may have a very short wire for your needs. However, the same isn’t true for the mouse wire because the mouse is designed to be plugged into the keyboard, not the computer. Look at the picture in this article to see the mouse wired correctly. If you haven’t noticed this before now, then your main problem is not with the iMac but with being oblivious to available information.

    So, go ahead and rant about the keyboard’s short wire if it’s too inconvenient to buy an extension cable, but leave the mouse out of the argument.

  56. Brian Turner says:

    @ Jade – Thanks, yes, that’s helped. Looks like the OSX re-install screwed up more than I realised.

    Am going to back up data now, and just do a complete re-install of everything over the weekend and try again.

    @ Alexandra – I don’t read much on Apple bashing, so I’m not sure what everyone else here is used to seeing.

    I have tried to get some issues resolved online (especially with synth use in Logic) with no success.

    The OSX reinstall Apple support recommended – and I was desperate to get the system working properly – probably caused some misunderstandings to arise, which come across in this review – which to be fair, is me coming to the end of my tether on the issue. After all, if even official support screw up…

    Will try harder…despite the encouragement otherwise from the vociferous users above. :)

  57. Dave says:

    Brain, that little toolbar trick also works in the Finder, mail, Disk utility ect, give it a go.

  58. Alexandra Napoleon says:

    Brian,

    Seriously, just take your Mac to the Apple Store and do some reading.

    It is when people make comments such as the mouse only having left click that sets some people off. This is something that a few seconds of time reading or checking preferences could resolve.

    Of course you are at the end of your tether, at this point.

    If you are willing to take the time to start from scratch, I promise it will be worth it.

  59. Mike says:

    Brian,

    Here is my take on your blog.

    first let me say i am an engineer and a musician so take what I am about to say for what it is, please.

    It sounds to me like you would have better served if you would have spent sometime becoming familiar with the User Interface and determining where configuration settings were before trying to integrate your Korg with Logic.

    As for the discussion about safari. The earlier versions had the confusion you experienced but since 3.1.1 was released (and that is what everyone gets now, so no suprise that there is some backlash about this) this was fixed and the back,forward, and home buttons are where they are in any NCSA compliant web browser.

    On the usability statement, my son who is an avid windows user because of the gaming aspect, was able to sit down on my iMac and in about 10 mins install and execute a program with no prompting by me. I asked him what he thought if the Mac and he said that finding where things are without spotlight was tricky but not hard. That was his biggest complaint and he is 12.

    So i don’t understand why you have struggled for “months”.

    as a last thought, I would like to remind you that Windows as it share of Hardware incompatibility issues with software packages or detection issues that have to be resolved before anything productive can happen. This is a computer issue not a Mac issue.

    Well I have rambled enough.
    Cheers!

  60. SlimJim says:

    “Tis better to be silent and be thought a fool, than to speak and remove all doubt.”

    Abraham Lincoln

  61. Grigori says:

    “I don’t mind a bit of graft – it’s just getting used to what can seem like a left-handed way of doing things when you’re right handed.

    Maybe Apple really is the right handed way and I have been learning left-handed all this time. Which doesn’t preclude the difficulty of getting used to a system with it’s own nuances.”

    Agreed… but then, why did you use such an un-nuanced title for your article?

  62. Brian Turner says:

    @ Mike – I have seriously little free time for myself. That’s why it’s been hard to dedicate time to problem solving the Mac when I’m trying to use it for leisure.

    @ Alexandra – Am going to give it a second chance, and not return it – just do the re-install myself, do more reading, and try and set aside regular time of just using it. Hopefully there will be fewer misunderstandings so long as OSX behaves. :)

    @ Slimjim – “Some people suffer in silence louder than others”. :)

  63. Tyler says:

    You really are an idiot. Your internet writing career is officially over.

  64. Dave says:

    I agree with Brian Turner.
    This experience reminds me of an auto-mobile I purchased recently. What a horrendous experience! It took me months to figure out where on Earth to place the feed-bag!

  65. Anthony Macboy says:

    Is it April Fools’ day already?

  66. barnacle says:

    Two words: Hit Whore

  67. Anthony Macboy says:

    I’m reminded of “Ruthless People” where the police chief says: “This could very well be the stupidest person on the face of the earth. Perhaps we should shoot him.” lol

  68. Marc Salzberg says:

    Brian,

    Your last update with the Safari screenshot shows your problem: You didn’t get a new Mac. If you had looked at View|Customize Toolbar you’d see the default tool set includes the back and forward buttons. Yours was not set at the default. Personally, when I get new software, I look around at all of the menu options. It’d take me about 5 minutes to find this. If you’ve come from the Windows world, you’d expect the preferences to be under File, Edit, or View (at least, all of my Windows software hides them there).

    Also, I’ve never had to set up right clicking. This also tells me that your computer was not new.

    The fact that your computer was not set up with the default settings, and your lack of initiative in finding out the proper ones doesn’t make it a bad computer.

  69. Duncan Babbage says:

    I am going to assume you are not a troll, even though your article appears to be just total linkbait.

    Let me help you with this statement:
    “Another small example: I figured I’d have a go at the security settings to make things, um, secure. I select a password and file protection – but later when I try and turn these off, nothing happens. I get the message “Turning off disable automatic login has no effect”. Too right. There are no options I can find under the accounts. So I’ve had to run with a blank password ever since with no way to switch it off.”

    If you have only one user on your machine, and you have not set a password, perhaps the OS sensibly will log you in automatically. (What other choice would there be at the login window, after all?) That might explain why it says that disabling automatic login will have no effect. But you also misunderstand what “automatic login” is, apparently. Automatic login will log the machine in with the default user at startup, *even if* they have a password. Whether you use such a feature is of course up to you.

    To set a password for your account, go to the Apple menu and select “System Preferences…” Under “System”, select “Accounts”. Click on the button “Change Password…” and you will be able to enter a password for your account. You will now be able to disable automatic login as well, if you wish. (Click “Login Options” at the bottom of the user accounts list.)

    To say that the Mac is insecure, or is more insecure than a Windows-based machine, shows a lack of research and a lack of understanding the security architecture of the machine. A basic Google search regarding the issues you raised in your article would have enabled the average person to resolve most of the concerns you raise within minutes—in less time than it would take to write this article. If you do dedicate that 12-14 hours to setting things up, you may want to first try and understand how to correct what you think is wrong, rather than simply reinstalling the operating system again. The fact that you’ve customised the Safari toolbar to not display the default back and forward buttons, yet don’t seem to realise you’ve done this, and that you haven’t responded to the series of suggestions for how to get back the default set, suggests that you’re also not really listening. I’d be interesting to see you post, “Oh yes, if I just select View > Customise Toolbar… I can simply drag the default set of buttons back onto the Safari toolbar and now I have the back button there again, just like it was when the machine shipped…” *That* would sound like someone genuinely trying to fix their computer.

  70. Yuichi Neguishi says:

    What a funny article!… really it’s funny!

    and if all of that is meant to be true…. the guy that wrote it has strong, heavy mental problems!!!

  71. scoodog says:

    That is not the back button for the browser. Safari has traditional back and forward buttons that show up just where you expect them.

  72. dd says:

    you lose all credibility with this article. Safari indeed has a BACK button, not to be confused with the SnapBack button you circled. You may have inadvertantly removed that toolbar, but you can do similar things in Windows. If you were a true computer user, that fact wouldn’t have escaped you.

    Right-clicking is an easy-to-turn-on preference. Every mac in the last number of years has come with the mighty mouse, a FOUR-BUTTON mouse. Before that, and way back into the 1990s, multi-button mice just worked in the mac os – yes, even pre OSX.

    I hope MS paid you some good $$$ to make this stuff up.

  73. Duncan Babbage says:

    Ah, have just realised where your “Turning off disable automatic login has no effect” comes from. Gee, if you bothered to type the full message it would provide quite a different picture.

    You were in the “Security” control panel, which controls overall security for the machine, including encryption of the user account (“FileVault”) and the firewall. You unticked the option “For all accounts on this computer: Disable automatic login.” The message in full said: “Turning off disable automatic login has no effect. To enable automatic login you must use the Accounts preferences pane.” It then gave you an option to open the Accounts preferences pane by clicking “Open Accounts”.

    Perhaps the wording here is a little subtle, but honestly, a quick google search would again no doubt have clarified all. The option to “Disable automatic login” does just that—it is a central preference that will ensure that *no* user on a multi-user machine is able to *enable* automatic login for their own account. The message from which you partially quoted informs you that turning off this supression of automatic login does not therefore *enable* automatic login per se, but rather just makes it possible to do so if you then wish to. As it says, “To enable automatic login you must use the Accounts preferences pane.”

    I wish to also note that in order to have got your computer to the point where you had not password for an account you would have had to deliberately not set a password at initial setup, against the explicit warning from the computer as to whether you really wanted to do this, or to have deleted your password and set a blank one, again against an explicit “do you really want to do this?” warning.

  74. jade says:

    Me again Brian,
    Good to see you’re coming around. But as others have said, titling your piece the way you did doesn’t usually make Mac users want to help. From reading your responses I’m a bit puzzled with that choice and the following post – you seem a lot more reasonable in the comments.

    Until about a year ago I was a long time Logic forum junky and unless the crowd has changed for the worse, I can’t understand you couldn’t get help with your synth problem. People there are a pretty friendly and helpful bunch. Of course, you do need to ask nicely ;-)

    Other good Logic ressources are Logicprohelp and Sonikmatter. There’s a ton of info out there. You should also spend some money on the Logic tutorials at macprovideo.com: best online training available bar none. I’d been using Logic for five years and still learned a ton of stuff. Get a bundle, sit down and get ready to be blown away. If you don’t see the potential after that, take up knitting (!).

    At this point a complete reinstall might be a good idea, if only to make sure you have everything at their default settings. This means choosing Clean Install and wiping the drive completely. This means BACKING UP anything you won’t be able to install afterwards. To be safe, drag your entire Home folder to another drive for safekeeping. All your personal data is in there, including app preferences. It’ll be time consuming but you’ll have a machine in good working order and everything at default.

    Then, reinstall Logic Studio. Wait six hours ;-)
    Watch the macprovideo tutorials and start having fun again.
    Good luck

    Update:
    I found most of your threads on the Logic forum. Seemed you had a lot of folks helping you and even marked a few threads as solved. Not sure why you were ranting about that. Beyond the functionality advice, one of the suggestions was to bypass the Korg as a sound generator altogether by sampling its sounds into the EXS24. I’ve done this with several old synths and it’s a pretty cool setup once it’s done. Time consuming but very convenient. The X5D is a 12 year old synth. I’d sample everything I like about it and get a good usb master keyboard. A lot less headaches.

  75. matalino says:

    Couple of things:

    You’ve run Windows for 10 years and NEVER called customer support? Who uses ANY computer/OS for 10 years and never has ANY issue with it?

    How big is your desk and how far back does your computer sit that your cables are too short?

    Three hour OS install?!? You may have installed the OS OVER your previous OS and it’s acting up. About once a year I always do an OS clean install. This is my lazy way of doing some housekeeping. Forget cache cleaners and optimizers.

    I wish that Apple gave all it’s hardware 3 year support without purchasing it and the might mouse was designed a bit better (the scrolling ball acts up every now and then). It was a BIG deal to the Apple community when they intro’d the wireless keyboard with no keypad. We were all upset!

    You experience is FAR from the norm… Apple uses can be very nice if you don’t trash what they love. If you have problems, visit a few forms. My fav is http://forums.macrumors.com/ Also visit your local Apple Store for more help.

  76. Frederico says:

    Brian,

    I hope I’m not too late to this conversation. Like many life-long Mac users, I started off being incensed at your article and its suppositions based on vile inaccuracy and grossly abnormal findings; but I tried to keep an open mind and by the end, especially after reading the comments, realized this is just a case of a frustrated novice user who doesn’t “have time” to be open to different ways of thinking.

    (note: I would normally be a bit kinder in my personal observations, but your profanity-laden, flame-inviting article begs for unkind response, your end-of-tetherness notwithstanding.) (;

    As a one-time professional Apple Consultant, I am pretty convinced that virtually all of your outstanding problems can be fixed to your statisfaction, and it may not require a fresh install of the OS or your applications, though that may not be a bad thing.

    I do want to stress, however, that an above commenter pointing out issues of latency and incongruous input/output preferences can present some challenges (my extensive work with audio and video pros will support this conclusion) and, with all due respect, it does not appear you have the patience or natural problem-solving skills to deal with them. Still, since you have so much invested in this ordeal, it is worth rebuilding your foundation to see if those issues are less than I would surmise.

    Quick Test:

    Open your System Preferences, and go to Accounts, then add a new user account; be sure to give it admin privileges. Use the ‘Login Options’ button while there to enable ‘Fast User Switching’. While you’re there, you can use the ‘Automatic Login’ menu to disable the need to require a password on login; rather, you can enable automatic login of your preferred account.

    Once you’ve done the above, use the newly enabled Fast User Switching menu in the upper left Menubar to switch to the newly created account.

    First thing to check: open Safari, and see if the default settings do not show the back button. If they do, you have now proven that either someone owned this Mac before you, or you or someone you trust to touch the keyboard accidentally removed the back buttons in the past. It’s not hard to do; an accidental Right-Click on any object in the toolbar brings up a short contextual menu offering to kindly remove the item.

    If you find the newly created account does not give you a proper default set in Safari, then not only was this computer owned previously, but someone went to a far amount of trouble to create a new default user environment. This is typical of computers used in schools, museums, kiosks, businesses, etc.; where an administrator wants to dramatically control or guide the intended uses for the machine.

    (PS: why the heck didn’t you just download Firefox for Mac instead of quick-typing URLS “for months” ???)

    Regarding the ability to not reinstall your OS, the above tests will demonstrate to me the best course to advise. It may still take a couple-few hours of cumulative muddling now and again, but we can get it done. You should have my (required) email address with this post; feel free to drop a line, and we can set up some remote audio/video iChat and Remote User Sharing sessions to work through your problems.

    One thing you WILL find about the Mac community, and CANNOT deny, is that we are, as a whole, when properly asked, more than willing to help. Sometimes you have to ask in more than one place, but we are generally all quite eager to help you, nicely, and in kind, get where you need to be.

    Kind Regards

    Frederico

  77. Brian Turner says:

    @ jade – No probs – as was mentioned before, I was at the end of my tether with the iMac venting various frustrations I felt I experienced. It wasn’t meant to be kind – it was meant to be an honest reflection of my feeling.

    Obviously the OS re-install caused errors that I took as default, so that exaggerated the confusion which no doubt some people took as misrepresentative.

    There has been some help, and for a while it looked like there was progress being made – the Apple tech’s instruction to reinstall the OS just took all that away. I can’t caps lock FRUSTRATION enough.

    I work an 80+ hour week and composing music on the Apple was supposed to be a way to do something soulful, and be human again. That perhaps colours the edge of the frustration I’ve been feeling in trying to get this to work.

  78. Brian Turner says:

    @ Frederico & matalino – Many thanks also for your comments and concern. I just wanted to say that.

  79. Javier says:

    I did not know George Bush was working as a columnist for techwatch now. Why don’t you ask Obama for help?

  80. mark baker says:

    Intresting article. I love the look of the iMac but everytime I am in my local Mac store a customer is bring one in or taking one out in either an open box or no box. I am assuming it was in for repair. I was going to by one but I boght a Max laptop instead. Jury’s out if I made a mistake and should have bought a Dell.

  81. Jay says:

    Garbage in; garbage out.

  82. this guy says:

    This guy is obviously mentally retarded and should not be let near a mac let alone anything as complicated as a TV remote.

  83. Chris says:

    If this is such a piece of S#@t, I’ll buy it from you for 1/2 what you paid. Better to have that than a piece of junk sitting around the house. Right?

  84. jade says:

    @ Brian
    ” work an 80+ hour week and composing music on the Apple was supposed to be a way to do something soulful, and be human again”
    I totally understand that. All the more reason to forget the Korg problems for awhile and just explore everything you’ve just bought into. If you can’t get the Korg to act as a simple and decent master keyboard, just get something like an M-Audio Axiom 61. It’ll work out of the box and you can just sit back and explore what Logic has to offer. Believe me, the virtual synths are beyond anything you can see at face value. The depth of this application is amazing. You could spend months just tinkering with Sculpture once you learn how it works. Once you’ve settled into Logic THEN add VSL. It’s a huge instrument all its own and requires in depth knowledge of articulations and how to use them. Get your feet wet with Logic’s built-in orchestral instruments first.

    And Frederico’s advice is spot on: try creating a new fresh user before anything else. Logic’s links can be fixed within the app itself but admittedly that’s always been a little funky – something to do with the garageband integration I think. You’ll probably be better off at least reinstalling Logic.

    Don’t despair. Just get the right stuff together, breathe in and learn to work WITH the system. Believe me it’s well worth it.

  85. schmoops says:

    I see the problem here Mr. Turner. You’re too stupid to use the Mac. It does require a minimum baseline intelligence to operate, and you’ve demonstrated here that you are lacking.
    Please continue to use your Windows computer.

    thanks,

    the rest of us.

  86. Henri Wolf says:

    Points:

    1 – Writer is a liar – his repeatedly false statements and non-attempts to stay within the bounds of common sense show this.

    2 – Too many absolute statements: ‘I have NEVER called support’
    ‘I work 80+ hours a week’ ‘I am very busy’ etc. Liar.

    3 – The tale doesnt ring true. Liar.

    4 – Default Safari settings are back button to the extreme left – so far we have zero acknowledgement of this info given to him by dozens of comments on here.

    5 – Total HIT WHORE – this guy is laughing at all the responders, knowing he is playing silly games and pretending he is an innocent guy just trying to get his Mac working. Liar.

    6 – Conclusion: A typical British asshole who thinks its clever and cool to write CRAP like this.

    Advice:

    Get a girlfriend and stop lying to yourself and others.

  87. dd says:

    Hi, it’s me again. I waited until I got home to check the same version of Safari that you were using. Very clearly, the forward and back buttons are in the upper-left. I even found the easy CUSTOMIZE toolbar option under the view options and it brought up a GUI with which to drag buttons off and on the toolbar. The back/forward buttons are clearly marked as such.

    This option, to customize toolbars, is NOT a Mac only option. You can customize toolbars on Windows in a similar fashion. This means 1 of 2 things:
    1) You’ve been paid to bash Apple and its computers.
    2) You’re an idiot on Windows as well, but you’re a COMFORTABLE idiot on Windows.

    I’m not sure if I can pose images here, so here’s a link to Safari screenshots that are large and clearly show the back/forward buttons in the upper-left corner.
    http://webkit.org/blog-files/acid3-full-rendering-pass.png
    http://i32.tinypic.com/wk0mtl.png

  88. bread says:

    Firstly, most of this FUD is about the Mac OS. Anyways, the keyboards come with extensions, the mouse can be set for two buttons, you’re a moron, again moron, moron, moron, moron, you should’ve gotten the wired, that’s a problem, and that’s what your warranty gets you.

  89. Brett says:

    Brian,,

    Although Apple has been shipping its Mighty Mouse for years, The Mac has supported third-party multi-button mice for well over a decade (even before OS X was released). Nevertheless, Apple strongly discourages software developers from locating essential functions ONLY in right-click menus. The reason is that new computer users traditionally have a hard time learning the difference between right- and left-clicking.

    On the Mac, there is almost always a more obvious way to perform right-clickable actions. Often the action is selectable from the application’s menu bar, or there is a popup button in the toolbar (with a gear on it) that presents the same context sensitive options as a right-click. Enabling the mouse’s right button in the Mouse Preferences panel gives “power users” a shortcut for these commands.

    Admittedly, what works well for naive users can be confusing for seasoned Windows switchers that are used to right-clicking every damn thing in the UI in order to get any work done at all.

    I’ll bet I know how you lost Safari’s back and forward buttons (which are visible by default). Early on when first exploring Safari, you probably right-clicked on the back/forward button set, bringing up the context menu for that item, and then you accidentally selected the first menu item “Remove Button”. Bingo, it’s gone. No confirmation required. Happens so fast it easy to miss.

    The Mac is similar to Windows but there ARE important differences. There are lots of tips for switchers available on the web, but I also recommend investing in a book such as David Pogue’s “Switching to the Mac: The Missing Manual, Leopard Edition”.

    Sometimes a little knowledge is a dangerous thing. I feel bad when overly confident switchers plow headlong into the Mac without learning the basics. At worst, they get into trouble (as you did), and at best they miss out on many of the less obvious features- and believe me, there are plenty of delights hidden beneath OS X’s simple exterior.

    There is a reason that the Mac rates so high in user satisfaction survey. The frustration you experienced is a relatively rare.

    Good luck.

  90. Derek says:

    You should not expect switching operating systems to be simple and easy. Of Course you will need an experienced apple user by your side. For the most part, it is extremely simple, but for users who are not savvy with the computer they’ve got, the change will be hard. This should’ve been expected.
    As to the customer support, I haven’t experienced it myself, so I hope your situation is not the norm. I’m very sorry to hear about your experiences with your Mac.

  91. K says:

    Brian,

    As someone who has experience with audio equipment, Macs, Logic, as well as knowing a ton of other people who do as well, I don’t know if it’s fair just because you had a bad experience that everyone will have a bad experience. I have used Macs, Linux, and Windows, and by far I love Mac the best. It’s unfortunate that you have had such a bad experience.

    However, as other users have said, there are many resources available to you that you probably should have read up on to make the switch easier for you. Even Apple’s website has tons of video and text tutorials specifically for switchers. It takes just a few hours of sitting down, but it’s well worth it if you are feeling shaky on the basics.

    From all the other comments, as well as the note/picture you posted that your back button is not even on your computer, you either 1) somehow didn’t get a new iMac or 2) your iMac is probably defective. My Mac is older than yours (hence being slower…) and it still didn’t take 3 hours for an OS reinstall. It sounds like you may have just gotten a bad iMac.

    I know that the Apple store will always straight up exchange computers up to 30 days after purchase if it’s defective, but since you’ve waited so long I’m not sure if they will. I really would recommend going to a store and explaining your experience with how long Logic and your OS took to install. They will most likely try to rectify it somehow.

  92. sat says:

    I think this article was ill advised given it was written in a foul mood. Still, you’ve probably only lost 5% of your readers ;)

  93. Lomoco says:

    Wow. this made me LUL. Especially when you called the Might Mouse a “one button mouse.”

    To start things off, think about what you are actually reviewing. Are you reviewing the computer itself? The operating system? Software packages that came with it? Apple Inc. themselves?

    Now to other matters.

    Mouse & Keyboard:
    If you don’t like their mouse and keyboard, then use different ones! You just have to plug them in… (BTW, the “Might Mouse” is actually a 4 button mouse. There’s this new thing in the land of computers called “Personalizing your options.”

    Safari back button:
    You are incorrect. The back button has and always will be on the LEFT SIDE of the browser window with a little pointy triangle pointing BACKWARDS. It’s the same thing as in the FIrefox browser, only Firefox made them circular. Same location.

    Password and security: It takes me 4 clicks from anywhere on the mac to nullify my password and make it not required for login. If you don’t want to use a password, just leave it blank.

    Sound issue: Did you try looking under “Sound” in System Preferences? You’d think that it’s obvious enough. It’s a System Preference, and you want to change the Sound, so you click on the obvious: Sound.

    Follow Up to Back Button: What version is that? Version one? Are you even running the latest operating system? What OS are you even running?

    Anyways, that’s enough for now. Thanks for the lulz.

  94. kayce. says:

    everyone who has an apple learns the first time they call tech support that the people over the telephone don’t know shit, it was just a very unfortunate circumstance that your first call was for such a massive issue (a testament to your comp skill). the in-store apple geniuses have always been knowledgeable in my experience, but i often wonder if that asshats @ the call center even HAVE macs… i usually rely on googling, too. anyway.

    after using windows/PCs most of my life, i had a similar un-learning-then-re-learning experience when i got my imac… the thing w/ safari was simply a matter of customization, and tho we can argue about WHY a back button isn’t a default (doesn’t make sense to me either), the upside of apple software is that most everything IS customizable, which is, i think, a part of why people get so attached to the brand.

    also, this is going to sound like a back-handed compliment, so pls bear w/ me, but imho, your imac saga is simply a case of “the man who knew too much”… i mean, i have always been computer-proficient, but certainly nowhere near your level, and even i got crazy about not being able to complete what i considered simple tasks (embarrassingly, it took me 2-3 days to figure out the “apple drag and drop” instead of right-click-save-as, LOL). i can only imagine your frustration w/ not being able to make basic stuff work b/c i had to resist the hulk smash urge on more than one occasion. i think you will eventually (or could have… there is a lot to be fixed to get the imac back to point A) heart your imac, but you will have to be patient w/ re-learning things that you feel you already know.

    oh, and PS: i bought the wireless keyboard w/ mine, but i can imagine the probs you’re having w/ the wire on the fixed keyboard… the 24″ is a killer! =))

  95. dd says:

    Dude, you’re a loser. You erased all my valid points about toolbar customizations on Windows and Macs, along with the Safari screenshot that proves you’re a LIAR. Ass.

  96. One thing is obvious from all of the above.

    WHAT YOU ARE USED TO, IS USABLE FOR YOU.

    In other words, usability, to a large degree, is in the eye of the beholder.

    Note that I say this as a long-time Mac owner and user. I love my Macs, and think they are much easier to use than Vista (which I run via VMware Fusion for the times I use it for my job).

    But if you’re used to a PC, it has become usable for you (at least to a degree). Changing is a change, and a change by definition means things will need to be unlearned and relearned.

    Which means that while you’re unlearning and relearning, your computing experience will not be as efficient as it once was.

    As a long-time Mac user with Windows experience, let me just say that putting in that extra effort is well worth it, and will pay off in the long run.

  97. Jassinc says:

    WTF? I have to say, if you think that setting the right mouse click requires you “to jump through hoops” then you should not be using a Mac. It’s literally 4 clicks in the preference, no need to “program”. It’s users such as yourself who should stick to Windoze.

    If you think the Mac interface is difficult then you have major problem. My grandmother tried using a Windoze for about 4 years, always had problems trying to use it, we switched her to Mac, showed her the basics and now she has no issues with the interface. I think your problem is you are not used to things being so easy….

    If you actually thought of doing some basic searching, you would have found out that all you needed to do to get your back button click “view” > “customize toolbar”. Not difficult at all.

    It also seems to me that you are one of those stupid impulse buyers that buys before thinking. If you had of so much looked at any image of the wireless keyboard, then you would have seen there was no number pad, thus if that was going to be an issue for you, you don’t buy it! You can buy a USB extension cable for practically nothing from any electrical store, then you short cabled mouse plugs into your keyboard USB plug and all is good…

    Your statements are so uninformed and you have no idea about ANYTHING. Stick to your PCs, because it’s idiots like you that belong with Windoze.

  98. Al says:

    I’m a Mac and PC user. I use both daily.

    Let me clear up the confusion over the back button, if no one else has done so yet. My niece was surfing on my new iMac, one just like yours, when she inadvertently dragged the back/forward buttons off the Safari header (Tool Bar) and they disappeared.

    That is what you must have done when you first started using your iMac a year ago. You can put them back in the View menu under Customize Tool Bar.

    Or, you can download and use Firefox for Mac.

    Your other problems can be answered, if you really want them solved.

  99. isteve says:

    Some one tell this moron that the mouse cable is short because it plugs into the keyboard not the back of the computer. And click on the right side of the mouse to right click.

    Is this you first time using a computer?

  100. Michael says:

    It is entirely possible that Mr. Turner got a dud computer. However, based on the tone of the article and his description of his pathetic attempt at solving his problems rather than whining about them, it seems Turner has an axe to grind My recommendation, which is equally valid for ANY computer user using ANY operating system:

    1) Refrain from using the insult “bimbo of the computing world” unless you can make a case for your claims.
    2) Buy aftermarket wires and accessories if your needs differ from the other 90%+ of computer users
    3) Learn keyboard shortcuts and how to use the standard mouse (in this case, a very advanced Mighty Mouse). or buy your lustworthy advanced mouse/trackball with more buttons than you have digits
    4) Learn how to customise your toolbar or learn one of the other fine internet browsers: Firefox, Opera, iCab, etc. if Safari isn’t as intuitive as you would like
    5) Contact the manufacturer of BOTH unworking machines (in this case, Korg and Apple) if you don’t get a clear answer on forums
    6) Get that computer science degree if you can’t understand instruction manuals
    7) Seek help before your warranty period ends. FYI, Apple’s warranty is the best in the business.
    8) Learn simple diagnostics for your OS when you screw up settings or application conflict. Yes, sometimes applications cause conflicts in Mac OS X that render unpredictable or unreliable results. However, Mac OS X is almost universally recognized as the easiest OS to troubleshoot, and since Turner spent so little effort troubleshooting his machine, one should have little sympathy for he who can’t figure out the source of his problems.
    9) Don’t accuse the users of one operating system of being blind to the capabilities and limitations of their preferred operating system. Accusing them of overlooking “shortcomings and impracticalities” without actually providing evidence is poor journalism at best. With the exception of ignorant users who have never tested multiple operating systems, most computer users have reasons for using their computer of choice. In general, Mac users are well versed in Windows and other OS as well. Windows users, however, are often not.
    10) Picking on the term “Mighty”. How shallow can we be? Shall we pick on the stupid name X5D? What the hell does X5D mean?
    11) Aspire to be ambidexrous instead of being blindly “right handed” when it comes to technology … especially when it is your job to objectively report on it.

    And for the record, i’m writing this on a G4 titanium Powerbook, circa 2002. When i upgraded my hard drive years ago, it took me less than three hours to replace the old HD, format the new drive, install OS X 10.4, and upload all my programs and files from my backup LaCie external hard drive. (It would have taken me less time had i not made the decision to upgrade at that time to 10.4) For Brian Turner to take 6 hours to install Logic Pro can mean two possibilities: Brian Turner is slow, or Brian Turner is a liar.

  101. matalino says:

    @ Javier

    Well, we made 78 comments without some moron bring politics into this discussion. Get over your man-crush and finish planning your socialist/marxist agenda for this country!

  102. Brian Turner says:

    Just a couple of pointers on the less positive of the above comments:

    * “hit whore”

    TW is a decent trafficked site already. The Apple Outrage Traffic has contributed less than 0.5% of the site’s average monthly unique visitors. If I were a “hit whore” I’d probably be writing articles about how unhappy Apple users should be proverbially shot, are lying, must be paid to complain, etc. :)

    * “paid to write this”

    Obviously no one is allowed to feel unhappy with Apple products, ever? That’s a weird fundamentalism. Are you implying Dell Hell was Apple sponsored? :)

    * “liar”

    I blogged my experience and opinion, simply that. Perhaps in happy bunny land everyone can sit down at a Mac and use it fine straight away without any help at all. Perhaps in this world it doesn’t happen 100% of the time.

    * bluetooth keyboard

    Is no one here going to defend the Apple bluetooth keyboard? :)

    @ dd re:comment 95

    Comments are moderated. Sorry if that’s a new concept for you, but sometimes a site like this gets targeted with juvenile comments, and the UK is in a different timezone to the USA, so there can be a delay in the process. I’ve tried to keep this thread pretty free and open – the only comments I haven’t published on this thread are those focused on expletives.

    * To those with constructive and positive comments – your contribution has been most welcome. I knew when I posted this I’d get a few negative comments – didn’t expect the scale or ferocity – but neither did I expect helpful contributions either.

    In the meantime, I’ll take this off the front of site, and update the review once I’ve got the iMac set up again and RFTM. :)

  103. Lachlan says:

    Hi – sorry to hear of your problems … If you are used to a PC then the Mac will take some getting used to – there’s no doubt about it – it does. Expecting to be productive while learning a new operating system is perhaps a little unrealistic. Try some of the Missing Manuals books from David Pogue – or the Mac Bible if you want encyclopaedic knowledge of every little thing.

    I guess your headline screams a little offensively for some people – I have the same computer and am quite productive running Final Cut and Pro Tools etc. – I was considering Logic, but it’s always been a dog’s breakfast of an interface – though it has been somewhat streamlined of late and may be worth another look now …

    It seems to me that you need to spend time learning the operating system – this may seem counter-intuitive to you, but spend the time and you’ll see the difference.

  104. DMann says:

    addendum:

    Wireless keyboard – try replacing batteries, turn on the keyboard by depressing button on upper-right side. (green LED will light up) Next, go to System Preferences/Hardware/Bluetooth and make sure the ‘On’ and ‘Discoverable.’ Click on the ‘+’ button (lower left of the pane) and go through ‘Bluetooth Setup Assistant.” I have both the wireless and wired versions of this keyboard, and now prefer the wireless, even though it has no keypad or dedicated enter keys. (‘fn’ key enables them) Overall, it fits beautifully under the hands, and responds better than any other keyboard I have ever used. Also, Logic no longer requires a dongle to run. When clean installing OS X, customize and bypass installing all of the foreign languages – install ought to take 10 minutes – migration (restoring from back-up may take up to two hours, depending on content) I Hope you consider retracting the entire article once the above adjustments and posted solutions have been utilized. Hope this helps.

  105. chano says:

    Even a cursory glance at this article shows that you can’t write English (is renown? etc), are a a time waster for bleating about issues that no one else with half a brain has faced, and arrogant enough to convince yourself that it’s Apple’s fault rather than your own failings as a computer user that are to blame for your failure here. To write about your own lack of intelligence at such length only confirms that you are a fool. Now go collect your $15k from MS you dolt.

  106. John Davis says:

    I’ve read some dumb articles in my time, but it’s been a long time since I’ve read one that says, “I’m a moron. I’m right and Apple’s completely wrong!”

    You stupid f**kwit. You are blaming an automatic for having no gear shift!

    The mighty mouse has a right and left click and more. S**t I’m not even going to get into this.

    1.

  107. Michael says:

    “I knew when I posted this I’d get a few negative comments – didn’t expect the scale or ferocity”

    Well the next time you’re as flippant with your opinions expect the same in return.

    Seems to me all your problems are directly related to your unwillingness (inability) to learn something new. If you wanted something that worked like Windows, then just stick with Windows. Seems to me that your opinions are based off of there being negativity towards the platform before you encountered any problems. This of course leads to irrational conclusions and furthers frustration. If in fact Macs were as bad as you claim, Apple wouldn’t have the highest satisfactory rate in the industry with ALL their products, including support.

    Sell the iMac. Stick with Windows.

  108. Michael says:

    @mark baker: “I love the look of the iMac but everytime I am in my local Mac store a customer is bring one in or taking one out in either an open box or no box. I am assuming it was in for repair.”

    You shouldn’t make that assumption, not if you were in an Apple Store. They offer a lot of free support; everything from migration, training, assistance, troubleshooting, and upgrading/installation. I know this is hard to believe as it is not the norm when it comes to retail shops, but Apple is a very customer oriented company and are more than willing to help.

  109. flint says:

    C’mon Brian, I don’t know what version of Logic you are using but older versions not running well on a modern Mac plus your legacy equipment is hardly Apple’s fault. The not-necessary-anymore dongle was actually brought in first, for Windows users, to stop pirating, so again not Apples fault. It actually runs very sweetly on my older iMac with 10.5 so I guess some sw conflicts are the real problem.
    Try un-installing and using spotlight to find the other system files that get sprayed around. Not all sw adheres to Apples guidelines to keep all files in one place. I’ll wager there is something left behind causing the general problems you have.
    DON’T be tempted to try reorganising your file system as is fairly common in Windows userland.
    Junk any misbehaving apps plist preference file >user>Preferences and restart the app. – it nearly always works.
    Repair permissions ~ Apps>Utilities after every install to be on the safe side.
    Archive and clean install after a HD wipe – it will not take you as long as you think.
    Once you have the iMac running as you want, install Logic in it’s own Space.
    Use Time Machine to backtrack if problems arise.
    Get David Pogues Missing Manual – you will impressed.
    Explore System Preferences – everything you want or need to do is there.
    Consider the rabid element responses to your post as the normal defensive corollary to your initial rather OTT article – they are as frustrated as you with your rambling ‘paddy’. I bet your response to an article dissing the staggeringly beautiful region where you live, because of the lack of motorways, filling stations and decent broadband would be similarly colourful ;D

    View the Mac as an interesting change to your Windows habits and consider why it is different. I guarantee you will be a shade embarrassed at how straightforward and logical it all is.

    Lastly, you have my email. I come up to the Highlands fairly regularly on photography trips so feel free to respond if help is not immediately to hand. No big deal – your problems are easily solved.

  110. Lomoco says:

    *Darn my cursed “y” key got stuck…*

    Wow, I’ve just read some of the other comments. Yes, there are some nasty ones. They’re called “flamers” and will hurl insults at you faster than machine guns. They run rampant on the interwebz. Gotta love ’em :p

    Takes guts to keep an article so open to attack like this up. However, I recommend not moderating the comments, and just let people say what they want. After all, it is a free count…

    *Reads “techwatch.Co.Uk”*

  111. DMann says:

    Your faulty OS install was not prompted by Apple. A clean OS install would be in order here, eliminating any corrupt preferences which might be interfering with the operation of the OS and apps. Do not blame the iMac, OS X, or legacy apps for general user inexperience. This would be analogous to declaring a Rolls Royce a piece of junk because anti-freeze was placed into the carburator.

  112. Adz says:

    I feel your pain, I’ve had lots of problems with my iMac, BSOD’s galore and random crashes. I thought that an OS upgrade may help but not although I get less crashing I have to put up with drivers that simply don’t work and software that ‘should’ work out of the box but realistically need patching like mad to get to work. Luckily I have a solution, I switch out of bootcamp, leave Windows behind and go back to OS X. I’m a lifelong Mac, Windows and Linux user (not a ‘fanboy’)and I choose to use Macs at home due to their vastly superior OS and usability.
    The fact that you think the mighty mouse only has 2 buttons (actually 3) and couldn’t find the back button in Safari means you’re probably better staying away from any OS.

  113. kirasaw says:

    Please go buy a Dell, people like YOU deserve to use windows.

  114. Chuck says:

    This is a a humorous piece. Frankly, I think it’s the writer that’s challenged, not the Mac. A little research would have overcome all of your problems. Not only can you get everything done on a Mac, it’s actually a much better experience. I use both for a lot of different things (publishing, manuscript editing, music production, photography editing, light tables, etc.) and can tell you I much prefer the Mac over my PC. Good luck to you, and if you don’t “get it” (not everything’s for everyone), just go back to a PC!

  115. dan says:

    The Might Mouse has 4 buttons. A left click button, a right click button, the side button click, and the scroll wheel clicks down. I no longer use the mighty mouse, because you can not left and right click at the same time, which made it hard to play some first person shooter games, but I found it is the best mouse for general computer use.
    Sorry to hear you had problems with your first Mac experience. Hope this will at least make it easier to use your mighty mouse though. Also, just because you have a mac, doesn’t mean you have to use their keyboard and mice. I have an old full-size wireless apple keyboard, and a logitech mx revolution mouse, and am very pleased with the set-up.
    ps. Why the hell would you buy a new wireless keyboard without first looking at a picture of it to see what it is? I hope you don’t buy everything that way!!

  116. After reading your article I realize there is no intelligence behind it what so ever. But someone who tried using a mac and realized that it doesn’t take much effort to learn or use. You stated that programming (which all you have to do by the way is click a box so difficult) to use a second click. You would rather use an OS that has been copying apple for years. Even as a beta tester for the New Windows 7 I think your statements are bias and completely absurd. There are so many things with windows you “have to program” in order for it to work smooth, but the apple works smooth out of the box. Start up programs, Msconfig, Ring a bell? Get your facts straight before writing an article like this. As an techie and an internet personality with my own tech show. I would never recommend your site for reviews it would be embarrassing and a disgrace!

  117. Katie says:

    This guy is a LOSER. Macs are super easy to use. He should go to VISTA and watch his hair fall off his back.

    HAHA!!!

  118. P.S. the responses on your piece are more intelligent than your actual writings, maybe you should take notes or better yet quit and let them do your reviews. You sir should be FIRED!

  119. Grant Johnson says:

    Hey dummy, about the mouse, try to click to the right, it does have a second button.

  120. Nunuvyer Bizniz says:

    You couldn’t find the Back button in Safari? That is all I need to know. You are a moron. You don’t deserve the iMac.

  121. John Travitzky says:

    Sorry to hear about your problems. As for the back button in Safari, look under the “View” menu while Safari is open, scroll down to “Customize Toolbar”, and place or arrange the icons wherever you wish.
    As for your sound cutting in and out, and just losing it with a Korg, I think you may have over installed app preferences over the default Quicktime settings. If you have Video apps that run WAV or AVI files, sometimes they will become defaults. I had the same problem awhile ago. It may take some reading, and time, but you should be able to figure it out. As for the backwards environment, i still daily have to stop and think about which browser and environment I’m in because I use both Macs, and PC’s on a daily basis, and I own both as well.
    Regarding your article sir, I’m not impressed with your writings. You sound pompous, and self appreciative of the fact that you have used computers for ten years, and even learned linux commands, yet you can’t seem to fathom the idea of reading simple preferences on a computer screen. The computer is as smart as the person using it. Not meaning to bash, but you should know from using computers, You MUST READ, UNDERSTAND, AND DOUBLE CHECK BEFORE CLICKING. And don’t forget the old adage, Garbage in, Garbage out. Get the manuals out, use the sites, and investigate. If you need any help, there are always other users that will help. You have my email, and if you need any assistance, feel free to email me.

  122. Darren B says:

    Sounds to me like your a music newbie too. I’ve been using DAW/Sequencers for over 15 years and have tried nearly all of them. Logic is no more complex than any other DAW when it comes to playing back a MIDI instrument.

    In regard to the Symphonic Orchestra, LOL, get used to it! This is how the audio world is….your obviously new. For one thing Logic does not use VST technology, only AU (you should have known that). Unlike other software genres, the pro audio world is small, and developers go to great extremes to protect their material. This has nothing at all to do with Apple.

    This is obviously a new site, and with this level of poor and inaccurate reporting, it’s not gonna last long.

  123. This is the funniest article I’ve read in a long time. Great comments, too. Thanks for the larfs! :)

  124. Rick Cogley says:

    Stupid review. Do your homework.

  125. Markos says:

    This man is either payed by Apple’s competitors, or he is not that bright.
    As I am writing this comment on my 20″ iMac, I can tell you that this is the best computer I have ever owned.
    This article is so lame that I can’t seriously respond.
    My only comment is that if you are so stupid that you can’t operate an iMac, then you should stop using computers at all.
    Now go back to your poor windows based, non-functioning and always crashing pc and let people with need for quality machines get a Mac.

  126. Ian Graham says:

    BRUTAL! All the comments are said and I can’t find ONE positive on your “review”. Seriously… how the hell do you call yourself a journalist? And to say you’ve used computers for 10 years? GIVE ME A BREAK! Plus as someone who runs a recording studio and uses Logic, you’re are needing some serious training on even basics for the Mac considering you can’t figure out the mouse is multi-button, that the bluetooth keyboard is shorter, and that Safari’s back button could of been easily solved with a quick phone call, web search, whatever! I hope you’re ass gets fired because this is the worst journalism I have EVER seen. I always find that dweebs like you just spread such falsities that hurt the industry. Apple is not perfect nor is any company… but you sir… are not only not perfect but LAZY as hell if you can’t do a little research. BTW… I have an iMac that I have used for over 2 years as a live “pipe organ” for the church I play at and also as a sermon recorder for the podcasts and website for the church. In over 2 years, it has NEVER ONCE crashed, choked, etc. The PC zealots of the church who fought me on getting it are now eating their words and having to admit defeat. The iMAC ROCKS!!

  127. Joe says:

    Brian Turner is an idiot.

  128. Brian Turner says:

    Thanks for the further positive comments – got OSX and Logic running again and no sound issues. Back onto the learning curve.

    Interesting to see a lot of flamers who are too illiterate to properly read the very article they are complaining about.

    Perhaps they are too used to the censoring that goes on at the Apple support forums to imagine that no one ever has issues with Apple products, and imagine that a screwed up OSX should behave perfectly or at least better than Windows? :)

  129. Brett says:

    Yes, the author of this article jumped to a hasty conclusion and didn’t do “due diligence”. But as a Mac lover myself, I find the abusive response of several of the commentators embarrassing. It reflects badly on the Mac community.

    I’m a Mac fanatic but I’m not averse to criticizing Apple when it is deserved. For example, I think the mighty mouse was a bad design. First of all, the “track pea” inevitably collects gunk and stops working reliably. It is a pain to keep clean. Secondly, the lack of independent right and left buttons hides its “two-button” capability. I’m not sure what problem was being solved by “cleverly” making the mighty mouse appear buttonless. This is a pure case of style overriding function. And the issue is exacerbated by having the mouse preference default both left and right clicks to act as a left (primary) click.

    If Apple wants to appeal to switchers, they should do a better job of accommodating them. Maybe the first time a new user account is set up, the user should be asked if they want to enable right-clicking. Then they wouldn’t have to scratch their head, curse, read manuals, and look for control panels.

    Apple suffers from high expectations. Macs do so many things “right” that one is easily led to assume that no further research is necessary. Sooner or later there will be a gotcha. How many former Windows users have unexpectedly lost data when moving a folder into a directory containing a similarly named folder? In Windows the folder contents are merged recursively, and only duplicate named items are overwritten. On the Mac the existing folder and ALL its contents are deleted and replaced by the moved folder’s contents. Yes, there is a warning dialog, but everyone automatically confirms these. I think the dialog should offer the choice of doing a merge OR a replacement. Then the user would have to make a conscious decision (and Mac users would gain a capability they presently lack).

    Anyway, I hope people will relax and try to be genuinely helpful. The best response to this type of rash article is to win the author over by being genuinely helpful.

  130. Mike says:

    Nice article. Brian sounds like my granddad!

    Of course people have issues with Macs, but not so basic that they can’t press the right hand side of their mouse or find the back button on a browser! I simply don’t believe that Safari loaded for the first time without the back and forward buttons.

    The cable lengths are shortened because the computer and monitor are combined and most people don’t sit six feet away from their monitor – I say most because Brian does.

    You really ought to do a bit of research before making such expensive decisions; I’m surprised that as a purported journalist you clearly did none – buying a bluetooth keyboard instead of extending a cable and then finding out it didn’t have the numeric keypad?! Pretty embarrassing.

    Some people find it particularly difficult to adjust to anything new (the very elderly for example), no matter how basic. You really should sell your Mac and go back to using your PC.

    I’m playing Brian’s game. He advises businesses on how to get exposure on the internet, and this article is obviously written as a demonstration of that.

  131. MT says:

    Sir,

    You are an idiot and are unqualified to be a tech writer. Any half-witted Unix or MS user would know how to customize a tool bar for web browser. The iMac mouse is far more complex than any PC-based mouse.

  132. Bumble Bee says:

    Why certain applications no longer work properly after an Archive-Install:

    http://support.apple.com/kb/HT1710?viewlocale=en_US

  133. Shadow says:

    Apple sucks anyway

Post a comment

Your email address will not be published. Required fields are marked *

Visited 15794 times, 1 so far today