Facebook.com: Service Unavailable - DNS failure

Brian Turner

September 23, 2010

Problems using the Facebook website are nothing new - slow servers, messages going missing, and changes to the interface made ad hoc without informing users first can make Facebook a sometimes very frustrating experience.

However, since 21:10 GMT I’m now receiving the following error message from Facebook.com:

Service Unavailable - DNS failure
The server is temporarily unable to service your request. Please try again later.

I literally logged on, saw a private message for me, and went to click it - then the error message struck.

It’s been like that for a couple of minutes already.

The issue still seems prevalent after about 5 minutes of trying to access Facebook.com, which suggests something potentially serious could be brewing.

Issues relating to bugs and updates is one thing - these can be put down to Facebook’s popularity and traffic straining the servers.

But a DNS problem is more serious - it means the servers can’t be connected to because the domain name is no longer properly pointing to them.

In the meantime, it remains to be seen how long this will continue, but one thing is for certain - with a website as popular and iconic as Facebook, being offline is not a clever thing to happen at all.

UPDATE: As of 21:30 Facebook.com has come back online again. However, it remains to be seen if this problem continues. Facebook reportedly suffered problems with downtime yesterday and earlier this evening. More DNS problems for Facebook as the night draws on?

UPDATE 2: 21:45 Problems with Facebook continue to be intermittent, with the following error now being displayed: An error occurred while processing your request.

Looks like the issues are going to continue for a while.

UPDATE 3: Back online again for 10:05pm GMT, but could be a rough night ahead for FB users.






 

Comments in chronological order (71 comments)

  1. Jack says:

    ..check your watch…it is not 21:10GMT yet…only 20:25 as I write this comment…..

  2. ahmad says:

    yes ,seam in jordan,amman
    Oops! facebook :)

  3. aamir hasan says:

    true i cannot log on too i was trying from like 21.05 but site didnt load for me it was very slow this sux !!!!

  4. tps says:

    down for me too

  5. lelele says:

    im also facing the same issue in lebanon
    Service Unavailable - DNS failure
    The server is temporarily unable to service your request. Please try again later.
    Reference #11.a7a99cd9.1285273814.1a9cf8b

  6. Carlos Ferreira says:

    Happening the same thing to me.

  7. Robert Marley says:

    I too have been experiancing this issue and receiving the same message as well as a few other similarly suggestive messages.
    This has ben occuring for me since 21:00 GMT tonight.

  8. ant says:

    fix the bug of it not working

  9. Brian Turner says:

    Jack, did you add Daylight Saving Time to that? It’s just gone 9:30pm here in the UK. :)

  10. Gwen says:

    Hi it’s been down in the UK since 7.20pm thats when I first tried to get on it let me on a very times but then kept telling me error working on it. By 8PM I’d had enough and logged off once the DHS failure came up.

  11. rob says:

    21:37 GMT still down

  12. Brian Turner says:

    PS - TW was set un UTC, not GMT, hence why the comments are showing the wrong time - apologies if that caused the confusion. :)

  13. Robert Marley says:

    Hey Jack,
    I wrote my comment right now and my watch and may other clocks say 21:38 GMT, the clocked time with the post is 1 hour behind.
    Jack if you live in Britain or any part of the UK you been living with your clocks one hour behind.

  14. Robert Marley says:

    now I post the damn thing has fixed its clocked time.

  15. Wendy Maloney says:

    9.40pm in UK and still DNS server error code on Facebook.

  16. Brian Turner says:

    @Gwen - thanks for the update - sounds like FB have been having problems throughout the evening. Is very surprising that FB are not currently able to correct this - I would have thought their tech dept should be able to sort out something like this relatively easily.

  17. John.B says:

    Oh dear some people are really going OTT about it. Why not actually go and meet people down the pub for a change lol!

  18. Jess Cato says:

    Due to unforseen circumstances Facebook has gone offline we will endever to resolve this problem and get it back up and running soon please be patient

    JESS
    Head of Communications Facebook UK

  19. sophie says:

    im in england, exeter and its 9:43 and im gettign the error :/

  20. rob b says:

    Yep I still can’t seem to get online and when I did for like 3 minutes it was a nightmare i couldn’t go online with the chat and it also took 3 minutes to load any page on facebook

  21. blahhhh says:

    ughhhh fb has been down for a while here in sf!!! whats going on/ can u hurry up and fix the problem? thanks =)

  22. Alexander says:

    Last time I got in to Facebook, Facebook and Facebook Security both reported that there was an “unknown technical fault” and that they were working on it.
    It may be a short while if the fault is unknown on such a large site.

  23. M Tarr says:

    Thanks; thought it was just my computer!! It is 21.45 for me and the error message is still appearing!

  24. Stephanie says:

    Over here in America its quarter to 5 in the afternoon and Ive been trying to get on facebook for a half hour! It went once but then I went to my profile and it now no longer works.

  25. lampard says:

    ahh fuck it, who needs facebook when you have porn

    bring it on!

  26. Thomas O' Leary says:

    21:48, Still no go, So much for going on it before work :( Last time I leave checking my messages to the last minute… :P Wonder how many people died a little when they realised they cannot log in :D

  27. ChinmayR says:

    I wonder why such a great website with millions of users registered should encounter with such a problem. Whenever I try to access the homepage or by any means, whenever I try to access data from Facebook, It goes like this :

    Service Unavailable - DNS failure
    The server is temporarily unable to service your request. Please try again later.

    Reference #11.551ad4d2.1285274870.244410c0

    I hope this problem will be solved very soon…
    seems kinda lame…

  28. Kipman says:

    “I literally logged on, saw a private message for me, and went to click it – then the error message struck.”

    Did you? Like “literally”? Wow.

  29. spiros says:

    yes, guys the fb is down now and here in Greece ,i have the same problem :(

    be patience, they will fix it …hope soon

  30. c.u.t.t.e.r. says:

    it’s still not up. sucks.

  31. mandy says:

    Facebooks doing my nut in..BIG TIME!!!

  32. Kipman says:

    “I wonder why such a great website with millions of users registered should encounter with such a problem”

    Do you? Do you wonder this? Wow.

  33. Same issue in Ireland , Trying to log on since 7.30pm says:

    Same issue in Ireland , Trying to log on since 7.30pm , God I miss FB

  34. Amy says:

    DNS issues here in York UK for the past hour or more! I use facebook for business. Not cool!

  35. ehab says:

    Same Same From Jordan

  36. Debby Brooks says:

    I would like to say thank you for this information page. I am also receiving the DNS error and it’s nice to know I don’t need to fix my computer just wait for facebook to fix theirs.

  37. Rosie says:

    Nearly 10.00 and its not working. Oh deary me.

  38. Hyder Ali Pirwany says:

    Still unable to access Facebook. What is the problem and when will it be rectified?

  39. Kipman says:

    “21:48, Still no go, So much for going on it before work :( Last time I leave checking my messages to the last minute”

    The last time you take such a terrible risk with your life? Really? Wow.

  40. leigh-anne says:

    facebook still not working…looks like a it a big problem as they still havent got it up and running hmmm just have to wait and see

  41. Hyder Ali Pirwany says:

    Still unable to access Facebook. When will the problem be rectified please?

  42. gareth says:

    great lets have a break im sure facebook will be back on as soon as pos maybe we can talk to each other with our mouths wow

  43. Tasha says:

    Does anyone know if Facebook have an estimated time as to when this should be fixed?
    Thanks x

  44. kaytie says:

    its takin foreverrr… surely they should be able to fix the problem easily..

    kipman why comment if your jus gonna mock ppl!

  45. LadyLenix says:

    Aww its not working for me either… Its 9.00am here in New Zealand :( shattered! my daily addiction can not be sated! hah!

  46. Wendy Maloney says:

    22.00 Can get onto the Wall, but if you try to follow a link to anything it collapses again. Not good.

  47. SashaJ says:

    this is totally nuts. got to b a better way to resolve this. fb and the games associated with it are experiencing numerous connectivity issues for about 3 mos. ppl leaving and going to other sites. fire ur IT team and hired ppl who know wat they r doing.

  48. Kipman says:

    “facebook still not working…looks like a it a big problem as they still havent got it up and running hmmm just have to wait and see”

    Yep - I reckon you should wait and see.

  49. Sonia says:

    It was down for about half an hour last night too, or didn’t anyone else notice but me?

  50. georgi says:

    I thought it was my computer glad 2 kow its nt1 i manage to get o facebook touch through google can check msgs etc no chat tho!

  51. leigh-anne says:

    seems to be working fine now

  52. camilla says:

    its 22.02pm uk, ive had this dns failure come up when trying to go onto facebook page,,its really frustrating……….

  53. ok computter says:

    same in bulgaria at 10pm GMT
    Service Unavailable - DNS failure

    The server is temporarily unable to service your request. Please try again later.
    Reference #11.3d14434d.1285275749.5100a6bf

  54. mel says:

    mine is finally back up and running…or for now.

  55. Amanda says:

    up and running here in east uk

  56. abdrea says:

    i’m back on now after being off an hour, various error messages.

  57. mezz says:

    I’m in the U.S. and it’s 5:08 in the evening. I have been trying to access facebook since 3:30 and it’s still not available. I’m getting the DNS failure message too.

  58. Neil says:

    Hey guys. Im distraught. I have been trying to access facebook for an hour GMT and its remained unsucessful. Why is this happening to me? I dont deserve it! Is this the end of facebook??? If so for me it is the end :( Please help i need you right now.
    Neil - UK

  59. Lisa says:

    Still no go in Ireland, god im having withdrawel sypmtoms already lol at least i know that every1 has the same problem

  60. Kipman says:

    “fix the bug of it not working”

    Thanks for this insightful comment - I’ll pass it on to Facebook’s engineers in case they hadn’t thought of it.

  61. nikki says:

    22.11 GMT

    Facebook is working!!!!!

  62. mezz says:

    I just logged in and it’s working so far.

  63. mandy says:

    mines come back on.. will it last.. probably not! boll*cks!

  64. Tasha says:

    Okay guys, it’s back up for me in West Mids UK, but it’s sort of slow.

  65. logicmarley says:

    Ahh so whats new? facebook for me has been a total nightmare from day 1, but this new DNS problem happened when they changed all the profile page around again. Why do they do that? it was working fine!! so why change. Sack the Tech guys & get some real Tech’s in. UK England now 22.15 pm

  66. rob says:

    all fine here SE london

  67. Lisa says:

    its back on in south if ireland

  68. Heather says:

    FB back on here in Coventry :-D

  69. logicmarley says:

    Ok Facebook is now back online! but dont all rush at once to log on, we dont wandt to blow another fuse lol. good luck all.

  70. LadyLenix says:

    Yay its working in New Zealand Now 2… :)

  71. logicmarley says:

    Hahahaha I told you not to rush all at once. Seams They have blown a fuse again! why am I not surprised. Timefor another beer at myspace.

Post a comment

Your email address will not be published. Required fields are marked *

Visited 38697 times, 1 so far today