Sky HDTV launch runs into trouble

May 22, 2006

Sky has delayed the installation of high-definition TV (HDTV) in 17,000 homes because its supplier has failed to deliver enough set-top boxes.The satellite operator’s HD service is launching with channels showing films, sport and entertainment.

But many subscribers have been told they must wait several weeks for installation.

Sky said “more than enough” boxes were ordered but not all had arrived, and it was “very sorry” to let people down.

Anyone requesting installation on Monday, launch day, will be told that they must wait until early August, meaning they will miss the World Cup – which begins on 9 June – in HD.

The issue has surfaced on internet discussion forums with users saying their installation date has been moved from this week to June or July.

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