Phone system maintenance is, of course, an important concern, whether you have a traditional phone system, or an IP Office based affair. Whatever your telephonic poison, you should have a reliable maintenance plan in place, preferably offering 24 hour support, 7 days a week.
Maintenance encompasses IP Office systems, including hardware, such as the phone handsets themselves, and the software used to run and manage them. The IP Office software includes Lite and Pro versions, and elements such as voicemail management.
All this needs to be kept running smoothly, to ensure that your business runs smoothly in turn. So ensure that your IP Office provider offers a suitable support and maintenance contract, or you could well end up regretting it. Engineers should be trained to handle any circumstance, and should be quick to respond to your issues – otherwise, perhaps you should seriously think about switching supplier!